Other resources
Support from the British Red Cross
BRC refugee casework support for Ukrainian refugees
The British Red Cross have a dedicated team in London who can provide individualised support to refugees from Ukraine.
To learn more about the support they can provide, please see their information flyer:
Please email ukraineresponselondon@redcross.org.uk or call 0207 704 5670 for more information.
£50 for newly arrived refugees
The British Red Cross can offer £50 each to newly arrived Ukrainian refugees in the first 14 days after they arrive. Please call for more information: 0808 196 3651 (open Monday to Friday 10am to 5pm, Wednesday 10am to 8pm).
BRC telephone support for Ukrainian refugees
For more information about British Red Cross, or for emotional support please call the free British Red Cross support line:
0808 196 3651 (open Monday to Friday 10am to 5pm, Wednesday 10am to 8pm).
If you need a support line interpreter, call and say: 'can I speak to an interpreter?'
Якщо вам потрібен перекладач лінії підтримки, зателефонуйте і скажіть: 'can I speak to an interpreter?' (Ukrainian)
Если вам нужен переводчик линии поддержки, позвоните и скажите: 'can I speak to an interpreter?' (Russian)
Volunteer opportunities with the British Red Cross
The British Red Cross are recruiting for some Ukrainian volunteers to work with them and support Ukrainian refugees in London. This should be a good opportunity to develop skills and experience working in the UK.
Guidance on finding housing
Written guidance on finding new housing
This English language resource shares information and guidance on finding new housing.
Українською мовою доступний тут.
This map shows example rental costs in different parts of the country.
Private rental sector affordability guidance
The following video shares information about private sector rental affordability for guests and hosts on the scheme in English.
To watch the video in a new tab please click here.
You can view the original presentation slides here.
Key links:
LHA rate calculator https://lha-direct.voa.gov.uk/bedroomcalculator.aspx
Benefits and Budget Calculator (Better Off): https://betteroffcalculator.co.uk/
Online housing options information event (recorded Wednesday 21 September, 6:30pm)
We hosted an online event to discuss housing options for guests which included a short presentation. You can watch the video recording here or click here to open in a new window.
Becoming a rematch host in Hackney
Rematching
Rematching is a process which allows Homes for Ukraine guests in Hackney to find new hosts when they are no longer able to stay with their original host. Read the government's guidance on rematching here.
If you become a rematch host, you will be eligible to receive 'thank you' payments like any other host: these are £350 per month for hosting guests who have been in the UK for up to 12 months, and £500 per month for guests during month 13 to month 24 in the UK. You will also be eligible for Hackney Council top-up payments after six months of hosting: read more about these payments here.
There is a demand for rematch hosts in the borough and we would encourage Hackney residents who are interested in taking part in the Homes for Ukraine scheme to consider becoming a rematch host for guests who have already arrived and who need a new home.
Host requirements
Rematch hosts to meet the same requirements as any other Homes for Ukraine hosts. Read more about these requirements and expectations here.
For new rematch hosts, we are obliged to complete all checks before a guest can move in. This means we will need to complete a housing check on your property and complete DBS checks for all members of your household before your guest can move in.
You do not need to be a new host to become a rematch host. If you have space to host additional guests, or wish to host more guests after your original arrangement ends, please do consider becoming a rematch host.
Things to consider
If you have not hosted before, we would strongly encourage you to read through our Homes for Ukraine: Information Pack to learn more about how the scheme works in Hackney.
The following resources may also help you consider if becoming a Homes for Ukraine host is right for you:
Next steps
If you or someone you know is interested in becoming a rematch host, please email us on homesforukraine@hackney.gov.uk to start the process with a member of the Homes for Ukraine support team. We will conduct the necessary checks and will reach out to you when a potential rematch opportunity arises: you will not be obliged to host any particular group and you and your potential guests will have opportunities to meet and find out more about each other before commiting to an arrangement.
Guest eligibility
The scheme allows all Homes for Ukraine guests to be hosted for up to 24 months, and so any guest can in principle find a new rematch host within that period.
Guests may wish to look for their own rematch hosts independently, as unfortunately we cannot guarantee we will be able to find rematch hosts for all guests who are interested. They also may wish to approach the organisations listed on this page.
The Homes for Ukraine team in Hackney Council will prioritise the rematching process based on each group's needs and circumstances. When a guest's placement breaks down in the first six months we will always try to find guests a rematch host if they are interested in this. We are keen to recruit as many rematch hosts as possible to make rematching a more accessible option for Homes for Ukraine guests looking for new housing after their initial placements end.
Help and Support for Ukrainian Refugees In The UK
This website has been put together by volunteers based in London who are involved in helping and actually hosting Ukrainian refugees.
It is based on commonly asked questions and topics of interest. Both hosts and guests may find the site relevant. There is detailed information on a lot of areas.
Please note that Hackney Council has no control over the contents of the site or resources linked therein.
Get in touch
We can best help with enquiries over email: homesforukraine@hackney.gov.uk
If you would like to speak to a team member on the phone, please email us to arrange a call back.
If you are unable to use email, please leave a message on our voicemail service: 0208 356 3111, option 2