Basic Troubleshooting Hints

• Screen frozen with a dark blue or black screen? 

  • Reboot your Chromebook

  • Hold down the Power and Refresh (    ) keys & release

• Headphones not working?

  • Open your Chromebook menu by clicking on your avatar

  • Click on icon that looks like a speaker and select the headphone option 

• Running slowly? 

  • Check to see if Chrome is up-to-date

  • Go to top-right corner menu and select Settings > About Chrome OS > Check for and apply updates and follow directions if update needed

• Acting up?

  • Try to sign out and “remove your user” - keep in mind this will delete your downloads

  • First, sign out. Then, remove the person/user by using the drop-down menu in the top-right corner of your login screen avatar

  • Log in again by re-typing in your full @gmail.com email address

• Still acting up?

  • Try using the “refresh steps” listed in the Golden Ticket box above

• Last resort?

  • Try “wiping” your device by using the Chromebook Recovery Utility (https://goo.gl/wY6nY) - read about it before trying it

Please remember to act responsibly - protect yourself and others.  

Be amazing with your creativity, productivity, and ideas.