FutureForward with Chromebooks
Basic Troubleshooting Hints
Basic Troubleshooting Hints
- Screen frozen with a dark blue or black screen?
- Reboot your Chromebook
- Hold down the Power and Refresh ( ) keys & release
- Headphones not working?
- Open your Chromebook menu by clicking on your avatar
- Click on icon that looks like a speaker and select the headphone option
- Running slowly?
- Check to see if Chrome is up-to-date
- Go to top-right corner menu and select Settings > About Chrome OS > Check for and apply updates and follow directions if update needed
- Acting up?
- Try to sign out and “remove your user” - keep in mind this will delete your downloads
- First, sign out. Then, remove the person/user by using the drop-down menu in the top-right corner of your login screen avatar
- Log in again by re-typing in your full @gmail.com email address
- Still acting up?
- Try using the “refresh steps” listed in the Golden Ticket box above
- Last resort?
- Try “wiping” your device by using the Chromebook Recovery Utility (https://goo.gl/wY6nY) - read about it before trying it
Please remember to act responsibly - protect yourself and others.
Please remember to act responsibly - protect yourself and others.
Be amazing with your creativity, productivity, and ideas.
Be amazing with your creativity, productivity, and ideas.