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Clover

A perfect addition to your CardPointe merchant account, Clover makes it simple to securely accept payments and seamlessly run your business. With Clover by your side, you’ll be equipped to do much more than just accept payments – you’ll be able to configure your Clover system with the perfect blend of devices and apps best suited for your business operations.

We are pleased to announce we have created a new Clover Hosted Payments Page (HPP), also known as Hosted Check-out, support pages on the Clover Agent Portal. Please click here to learn more about how your merchant can utilize the Clover Gateway for HPP/HCO.

Solutions

POS Systems
Payment Gateway

Clover Demo Account Details

Merchant ID: 999041855115

Links to Third-Party Apps

Clover Pricing Guides

Contact

Clover Advance Support: (855) 578-5889 (you need a ticket number to follow up with advance support)
Merchant Support - (877) 828-0720

You will need:

- - Merchant ID
  - Address of Merchant
  - DBA & Legal Business Name
  - CardConnect Sales Code
Cardpointe Support - (877) 828-0720

You will need:

- - Merchant ID
  - Address of Merchant
  - DBA & Legal Business Name
  - CardConnect Sales Code
Clover Support - (800) 795-8598
You will need:
- - - Merchant ID
    - Address of Merchant
    - DBA & Legal Business Name
    - CardConnect Sales Code
Clover Pre-Sales Support
- (800) 788-9516
Clover Rewards Customer Service
- (855) 763-5423
Partner Solutions
- (877) 828-0730
- partnersolutions@cardconnect.com

Address

Agent Buy Rate

Mandatory charges for every Clover account

Cardpointe Gateway Fee - $5.00
Clover Platform Fee - $5.00
TransArmor Security Fee - $5.00
Regulatory Product Fee (Mandatory) - $3.50

*If these fees are not passed on to the customer, they will be deducted or show up as negative on commissions.

Suggested Rates when onboarding merchants:

Card Not Present Swipe Fee: $.10
Card Present Swipe Fee: $.10
Card Not Present Transaction %: 3.25%
Card Present Transaction %: 2.6% (2.3% for $125,000+ Per month)
Minimum Transaction Fees Required: $50.00+

Cash Discount Onboarding

To onboard the proper cash discount % for processing, take the % you would like to cash discount and divide it by that number adding 100. For example: 4% cash discount would be 4/104 = 3.846%

How to Access Clover Training Certification in Co-Pilot

How to Access Clover Training Certification in Co-Pilot.mp4

Clover Presales Video Links

Equipment Provisioning

Estimated time from unpacking, powering up, connecting to internet and downloading updates = 35-45 minutes (Depending on Internet Connection)

Merchant Account Cancellations

Merchants can request to close their accounts by submitting a ticket, emailing cancelmyaccount@fiserv.com or by mailing the cancellation letter. When the merchant sends an email or receives a request by mail, our internal team members will create a ticket using the Acct Cancellation Request with the request attached to the ticket. Provided your notifications are turned on, you will receive that ticket notification. If you will contact the merchant to discuss their request and attempt to retain the account, please add a comment to the ticket. Otherwise the procedures our team members will follow is to complete the request within 2 business days.

CardConnect - Clover SaaS Plans Platform Fee

CardConnect - Clover SaaS Plans Platform Fee.pdf

CardConnect - Clover - SaaS Plan Matrix

CardConnect - Clover - SaaS Plan Matrix.pdf

Clover Pricing Guide

Clover Pricing Guide.pdf

Bentobox Agent Pricing Matrix

BB Agent Pricing Matrix.pdf

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