Account Set up

You should have received an email with the subject line “Groupon Goods Gateway - Invitation to Join”. This email contains a link to activate your new merchant account. This link expires after 24 hours.  If for some reason you did not receive, or need it resent, please contact your buyer or reach out to Merchant Support at pmgoods-na@groupon.com.

From the “Profile” page in Gateway, navigate to the Payments tab. Merchants must input valid, US-based banking information. These banking details should also correspond with the Legal Business Name listed on your account. Please also make sure your "Accounts Receivable Email" is listed properly; all payment and invoice reports will be sent to this email address.

If you are experiencing an error when attempting to save your payment info, see our support article Can't Save Payment Info

From the “Profile” page in Gateway, navigate to the Taxes tab. From here, scroll to the bottom of the page and read through the Avalara terms and conditions. You may then check the box and click submit. You will then receive an email from Avalara with password instructions for your new Avalara account. This AvaTax account is offered free-of-charge, and must be created in order to activate your Gateway account.  If you have an existing AvaTax account, you will want to link your account instead, by clicking "Link my Avalara Tax account to Gateway." From here you will be directed to submit your Account ID, License Key, and Company Code.

For more information on setting up or linking an AvaTax account in Gateway, please review our Setting up Avalara AvaTax

*If you have questions about state taxes on Groupon Goods Marketplace, please review our Marketplace Tax FAQ

Finally, from the “Profile” page in Gateway, navigate to the Terms & Agreement tab. Open up the Merchant Agreement. To complete our Terms & Agreement, merchants must click both check-boxes AND the provided link to read through the Groupon Goods Marketplace Merchant Agreement.

Thank you for completing the setup process. An email will be sent with next steps for product upload and fulfillment requirements. If you do not receive this email please reach out to your buyer and they will advise.

You will find several helpful resources below to ensure you are off to a smooth start. If you have any issues along the way, please reach out to our Merchant Support team at pmgoods-na@groupon.com.

When the primary user is created in Gateway, an account is automatically created for them in CI with the default Permission Level of 1.

If additional users are created under the account in Gateway, their CI accounts will also have the default Permission Level of 1.

You have access to manage user email notification alerts for CI directly within the portal. To begin, select "Account Settings > Preferences" on the left hand navigation panel. 

Scroll down to the "Personal Preferences" header. Here you will find the option to select or deselect certain types of email notifications coming to your inbox. For example, if you'd like to opt out of order related emails, uncheck the first box and click save.