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Customer Experience Design
Customer Experience Design
★Designing customer experiences that create life-long loyalty ★CX ecosystem mapping ★Customer suite and business technology strategy ★Data architecture and data analytics ★Omni-channel design ★Digital business ★Research and survey design
Issue Tracking
Issue Tracking
★Data analytics ★Actionable metrics ★Executive presentations and deliverables ★Root cause analysis ★Postmortems ★Audience Performance:Feature Adoption ★Content Performance: Direct interaction ★Business Performance: Total Economic Impact ★
Contact Center Management
Contact Center Management
★Customer retention strategy ★Negotiation and de-escalation ★Instructional design ★Customer Success strategy ★Daily operations ★Workforce development ★Developing, executing, and measuring a customer experience initiatives queue ★Aligning Sales, Marketing, Dev, CS and all stakeholders to the customer experience ★Social Care ★Escalations and Executive Relations management
Tools Integration
Tools Integration
★Cloud-base and SaaS systems ★Web scripting, API ★CRM ★Social Listening Platforms ★DocuSign ★Google for Business and Enterprise Suite ★SalesForce Architecture and Administration ★Workflow design: MLS, Real Estate and banking software, ★IVR scoping, implementation and management,
Training
Training
★Dynamic Trainer ★Multimedia Instructional Designer ★Technical writing ★Designing and developing organic content ecosystems with regenerative data strategies ★Preventative, proactive, and innovative training development
Rapid City, South Dakota ▪ 415.574.0282 ▪ ruben@andazola.info ▪ regenerative.us
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