Experience

Regenerative Ecosystems Allied, Principal Consultant San Francisco, CA (2009 — Present)

Spotlight the heart and soul of your brand in every interaction. Brand Experience and business technology design: implementation, and support for companies of all sizes and in every vertical market—Change management, CX design, integrations, mergers, migrations, Brand: Strategy, Design, Infrastructure, Security

Red Eye 24 Hour Construction: Digital transformation, enhancing business processes through BX/BT.
Yates Hair Shaft: Implemented BX/BT solutions that improved operational efficiency by 30%.
HB Music: Managed rights and royalty platforms, reducing processing times by 25%.
Take You There Live: Directed operations, increasing event engagement metrics by 40%.
Ketel Thorstenson, LLP: Managed migrations, achieving a 98% success rate in system upgrades.
MRC: BX/BT Strategy—merging many iconic brands, integrating technology and data stacks.
Goodwin Law: Led a team of 8 in a company-wide OS upgrade, completed on time with zero critical downtime.
AwesomeJar: Cybersecurity compliance, leading to a 50% reduction in security incidents across financial firms.
Apple B2B CX: Identified and capitalized on customer journey insights, boosting customer satisfaction by 20%.
CREDO Mobile: Developed online CX initiatives, which increased customer retention by 15%.
DocuSign: Designed cross-platform workflows, improving enterprise customer efficiency by 35%.
Mac Made Easy: Secured over $2M in government contracts in the first year as an Apple Authorized Reseller.
TiVo: Streamlined escalation processes, reducing resolution times by 50%.
Genentech: Migrated 17,000+ users from MS to Google, ensuring minimal disruption and 99% user satisfaction.
BPO Buddy: Managed customer support for REO software, achieving a customer satisfaction score of 95%.