Chromebook FAQs

Students are responsible for the general care of the Chromebook issued to them by the District. Chromebooks that are broken or fail to work properly must be taken to the Library Media Center to get repaired.

Many issues with Chromebooks can be resolved with simple troubleshooting steps. Students and parents can refer to the Chromebook Troubleshooting Guide for a list of suggestions and simple steps that will resolve the majority of issues not relating to damage.

Damage should be reported immediately. Students and parents should not attempt repairs themselves or take the Chromebook to a third party vendor for repair.

Students should report the lost Chromebook to their teachers and if they still can not find it report it to the Library Media Center. The student must complete and return a missing Chromebook form. Once the form is returned, Mrs. Imms will review replacement options with the student and his or her parents.

Students who obtain a timely police report from the local police may be eligible for a free Chromebook replacement in certain limited circumstances.

Chromebooks are particularly sensitive to damage from excessive pressure on the screen. The Chromebook screen can be damaged if subjected to rough treatment. Protect the Chromebook screen by following the rules below:

1. Close the Chromebook screen before moving it. Do not lean on the top of the Chromebook when it is closed.

2. Do not place anything near the Chromebook that could put pressure on the screen. Do not poke the screen. Be careful about placing books and other items against the Chromebook in your book bag as it may be damaged.

3. Do not place anything on the keyboard before closing the lid (e.g. pens, pencils, or flash drives).

4. Clean the screen with a soft, dry cloth or an anti-static cloth.

5. Do not bump the Chromebook against desks, walls, car doors, floors, etc. as it will eventually break the screen.

6. No food or drink is allowed next to your Chromebook while it is in use.

7. To conserve battery life, Chromebooks should be shut down before moving them.

8. Chromebooks must remain free of any writing, drawing, stickers, or labels that are not the property of the Tigerville Elementary School. Chromebooks must never be left in a car or any unsupervised area.

Each student is expected to bring his/her Chromebook to school every day fully charged. A fully charged Chromebook has an average battery life of 8 hours. Students should leave their chargers at home. We will be unable to charge students' Chromebooks for them and cannot issue temporary loaners if students do forget to charge. It is essential that students include charging their Chromebooks at home as part of their daily routine.

DO NOT CHARGE YOUR CELLPHONES ON YOU CHROMEBOOKS!

When you charge you phones using the Chromebooks it kills the battery.

We do our best to ensure each student's online experience is safe. Before each Chromebook device connects to the Internet, it must pass through district network firewalls and filters. This happens whether the device is browsing on campus on school-owned networks, or off campus using another WiFi router that is providing the Internet connection. Because of security settings built into the device, it must first route its Internet connection back through our district security settings (firewalls and filters) before any website or online resource is accessible. If your child is using the Chromebook at school, at home or at a public library, it will always pass through our web filtering and network firewall system before they can see or access web content. Our web filters are programmed to block inappropriate content as much as possible.

The district has access to student browsing history whether sites accessed are at school or occur at another location. Inappropriate web browsing is a violation of the district Authorized Use Policy and may result in disciplinary action.

Parents should contact their Internet provider on instructions for how to add the Chromebook to their wifi-network. You may also find helpful suggestions on the Google Wifi Support Page.

There are different versions of Chromebooks used with students.

All of the Chromebooks being issued to students appear similar; however, each Chromebook has a unique serial number.

If a Chromebook is misplaced, we can determine who the Chromebook belongs to. Any stickers or labels that are on the Chromebook when issued must stay on the Chromebook.

No additional permanent markings of any kind (stickers, engraving, permanent ink pen, tape, etc.) should be placed on the Chromebook.. While the devices are issued to students, they are still district-owned property.