Email your Media Specialist with any questions :) I will do my best to answer any questions! mgregg@greenville.k12.sc.us
Wireless not working
1. Fully shutdown device. PRESS and HOLD power button until device is OFF. Turn device back on. 2. Click on the WiFi icon in the lower right corner and try to manually connect to your internet.
Keyboard is typing incorrect characters
1. Make sure that the keyboard is set to US LAYOUT. When a user is logged in, in the lower right corner of the screen you should see an abbreviation for the current layout (US, INTL, etc). If a user has changed this, change it back to US.
Unwanted settings or features have been enabled
(Large print; keyboard showing on screen; circle around cursor…)
1. Make sure ACCESSIBILITY OPTIONS have not been changed. When a user is logged in, In the lower right corner of the screen you should see an icon of a person. Click to show all features and toggle them on and off accordingly. 2. Check for Chrome Extensions that have been installed. Open Chrome. Go to Settings. Click on Extensions.
**Students have been asked to NOT change the accessibility options.
My mouse is gigantic!
Here is a tutorial to help you fix your Chromebook mouse, if it became very large!
At the bottom right corner of your Chromebook, click on the word "Accessibility"
Unclick the box that says "Large Mouse Cursor"
LCD is extremely dim
1. Check for physical or water damage. 2. Slowly open and close the LCD lid a few times. This can sometimes detect a loose display cable. This will require repair.
Will not charge
1. Make sure CORRECT AC adapter is plugged in and working. 2. If Chromebook turns on while plugged in, hover over the battery icon in the lower right corner. If it displays 1% and is NOT CHARGING, this could be an indication of a bad battery or system board.
Upside Down Screen
Click on: Control + shift + refresh
Have you tried all of the troubleshooting suggestions with no luck? If so, the district will help you out! Please follow the steps below.
The drop off site for Slater Marietta Elementary School is at the following location:
Enoree Career Center 108 Scalybark Road Greenville, SC 29617
It is open from 8:00 AM - 5:00 PM Monday -Thursday. All devices dropped off will be swapped out for a different Chrombook by ETS staff. If you need to contact them, you can call the technology HELPDESK (355-4357) for assistance.