Reporting Damages

When it Breaks

The student is responsible for their assigned Chromebook and charger. They know best when it is not working properly. The student should report damages or malfunctions as soon as they notice something is wrong. If they don't, it could cause even worse damage or safety issues.

Parents/guardians and teachers who notice damage on a student device are asked to report the damage as soon as possible.

Accidental/Incidental Damage

The student reports Chromebook damages immediately and turns it in for repair. The student will be supplied with another Chromebook (based on availability).

Intentional Damage

The cost of repairs for intentional damage is the responsibility of the student. The cost will be for the parts required to repair the device. Labor is not factored into this cost.

Repairs

Chromebook breaks are usually unintentional, but they do happen. Certified technicians will repair damaged Chromebooks and chargers for as long as the device is under warranty.

Students and parents/guardians should not attempt to repair physical damages to Chromebooks. Doing so may cause additional and more expensive damage, and will likely void its warranty.

If your Chromebook is damaged, malfunctioning, lost, or stolen, please notify your teacher immediately.  You will be provided with another Chromebook while yours is being repaired.

Intentional damages caused to the device will be treated as damage to school property and may be subject to other consequences for their actions. In the case of intentional damage at school, a parent/guardian will be notified.

Chromebooks save files to the student's Google Drive (associated with their student account). All settings, apps, extensions and files are backed up online and will still be available on assigned devices. No need to wait for repairs!

Students can also access their work from any device by logging into Google with their school email address.

Fines & Fees

* Even if part of these items are returned, the full fee will still be charged. This is because the school is unable to order partial replacement parts, and must purchase the entire item.

Fees can be paid in full or on a payment plan set up with the school.

Fees and fines are assessed based on the cost of the items. There are no up-charges, and replacements come direct from the manufacturer.