Tech help Requests
PLEASE try to problem solve first!
Here are some common issues and what to try. If these don't help or don't work then complete the Tech Help Form below.
ANY ISSUE
WITH
YOUR LAPTOP
Always try restarting it first please! This fixes MOST issues.
SMARTBOARD TOUCH DOESN'T WORK
Make sure the USB cable is plugged directly into your laptop.
SMARTBOARD SOUND DOESN'T WORK
Click on the speaker icon at the bottom of the screen and check that AP7_Titanium is selected as the display audio.
If that doesn't work, unplug and replug the USB and HDMI cables.
ONN ISSUES
WITH CONNECTIVITY
This usually happens after a laptop was disconnected from the network (brought home). You will need to reauthenticate by clicking on the GCSD Authenticate icon on your desktop and then follow the prompts. Be sure to restart your browser to apply the changes.
If these don't help then complete the Tech Help Form below...
You will need to upload your Help Desk information from your specific computer INTO the form:
Double click the green HelpDesk icon on your desktop.
It takes a few seconds for the information to load, so please be patient. Example shown below.
Once loaded, copy the information highlighted in the image below.
Click on the Tech Help Request Form button below then paste the information in the proper section
