Chromebook Help

Please try the following BEFORE sending the student for help.

If these tips don't help, please give student your classroom loaner Chromebook.

Then send student for help during dedicated Tech Help Hours only. THANK YOU!

Try Restarting

  • Hold the ‘Refresh’ key and tap on the power button right after.

  • This should force the Chromebook to automatically restart.

Update Needed?

1. Open Chrome Browser & click the 3 dots in top right corner.

2. Choose ‘Help’ then ‘About Google Chrome.’

3. Click ‘Chrome OS Settings’ then ‘Check for Updates.’

4. Click ‘Restart’ button when update is complete.

Trackpad Issues?

1. Tap ESC several times

2. Drumroll fingers across touchpad for a few seconds

3. Restart by holding down power button.

Display Issues?

  • Check the Accessibility features by clicking the clock in bottom corner to open. Click and turn off any unnecessary settings.

  • Typing the wrong letters?
    Check the Keyboard setting (found by clicking the clock in the bottom corner) and change the Keyboard setting back to US-English.

  • Is the screen rotated?
    Press CTRL + Shift + Refresh