FAQs
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
INFORMATION ON ISSUING CHROMEBOOKS
INFORMATION ON ISSUING CHROMEBOOKS
All Lakeview Middle School students will be issued a Dell 11 Model 3120 Chromebook
All Lakeview Middle School students will be issued a Dell 11 Model 3120 Chromebook
All of the Chromebooks being issued to students appear the same; however, each Chromebook has a unique serial number.
All of the Chromebooks being issued to students appear the same; however, each Chromebook has a unique serial number.
If a Chromebook is misplaced, we can determine who the Chromebook belongs to. Any stickers or labels that are on the Chromebook when issued must stay on the Chromebook.
If a Chromebook is misplaced, we can determine who the Chromebook belongs to. Any stickers or labels that are on the Chromebook when issued must stay on the Chromebook.
No additional permanent markings of any kind (stickers, engraving, permanent ink pen, tape, etc.) should be placed on the Chromebook.. While the devices are issued to students, they are still district-owned property.
No additional permanent markings of any kind (stickers, engraving, permanent ink pen, tape, etc.) should be placed on the Chromebook.. While the devices are issued to students, they are still district-owned property.
CHROMEBOOK TECHNOLOGY FEE
CHROMEBOOK TECHNOLOGY FEE
Students will be charged a $5 technology fee to help cover the cost of one accidental repair (cracked hinge covering, cracked screen or a non-functioning touchpad).
Students will be charged a $5 technology fee to help cover the cost of one accidental repair (cracked hinge covering, cracked screen or a non-functioning touchpad).
One accidental damage or one screen repair is covered by the yearly technology fee. Any additional repairs per year are not covered. Students will be required to pay for additional damages. A new Chromebook will not be issued unless the charge of the repair or the full price of the Chromebook is paid.
One accidental damage or one screen repair is covered by the yearly technology fee. Any additional repairs per year are not covered. Students will be required to pay for additional damages. A new Chromebook will not be issued unless the charge of the repair or the full price of the Chromebook is paid.
Please note accidental damage also does not cover the replacement for a lost or missing Chromebook or Chromebook charger.
Please note accidental damage also does not cover the replacement for a lost or missing Chromebook or Chromebook charger.
CHROMEBOOK REPAIR PROCEDURES, DAMAGE, AND LOSS
CHROMEBOOK REPAIR PROCEDURES, DAMAGE, AND LOSS
What happens if the device is damaged?
What happens if the device is damaged?
Students are responsible for the general care of the Chromebook issued to them by the District. Chromebooks that are broken or fail to work properly must be taken to the Library to Ms. Genco or Ms. Bruss between 8:40 a.m. and 9:00 a.m. each school day.
Students are responsible for the general care of the Chromebook issued to them by the District. Chromebooks that are broken or fail to work properly must be taken to the Library to Ms. Genco or Ms. Bruss between 8:40 a.m. and 9:00 a.m. each school day.
Many issues with Chromebooks can be resolved with simple troubleshooting steps. Students and parents can refer to the Chromebook Troubleshooting Guide for a list of suggestions and simple steps that will resolve the majority of issues not relating to damage.
Many issues with Chromebooks can be resolved with simple troubleshooting steps. Students and parents can refer to the Chromebook Troubleshooting Guide for a list of suggestions and simple steps that will resolve the majority of issues not relating to damage.
Damage should be reported immediately. Students should not attempt repairs themselves or take the Chromebook to a third party vendor for repair.
Damage should be reported immediately. Students should not attempt repairs themselves or take the Chromebook to a third party vendor for repair.
WHAT SHOULD STUDENTS DO IF THEY LOSE THEIR CHROMEBOOKS?
WHAT SHOULD STUDENTS DO IF THEY LOSE THEIR CHROMEBOOKS?
Students should report the lost Chromebook to Mrs. Beaman or Ms. Bruss. The student must complete and return a missing chromebook form. Once the form is returned with all appropriate signatures, an admin member will review replacement options with the student and his or her parents.
Students should report the lost Chromebook to Mrs. Beaman or Ms. Bruss. The student must complete and return a missing chromebook form. Once the form is returned with all appropriate signatures, an admin member will review replacement options with the student and his or her parents.
Students who obtain a timely police report from the local police may be eligible for a free Chromebook replacement in certain limited circumstances.
Students who obtain a timely police report from the local police may be eligible for a free Chromebook replacement in certain limited circumstances.
The technology fee does not cover the cost of replacing a missing or lost Chromebook or Chromebook charger. Students who are issued a replacement will be responsible for paying Lakeview Middle School the $308.00 replacement cost prior to receiving a replacement.
The technology fee does not cover the cost of replacing a missing or lost Chromebook or Chromebook charger. Students who are issued a replacement will be responsible for paying Lakeview Middle School the $308.00 replacement cost prior to receiving a replacement.
GENERAL CARE
GENERAL CARE
Chromebooks are particularly sensitive to damage from excessive pressure on the screen. The Chromebook screen can be damaged if subjected to rough treatment. Protect the Chromebook screen by following the rules below:
Chromebooks are particularly sensitive to damage from excessive pressure on the screen. The Chromebook screen can be damaged if subjected to rough treatment. Protect the Chromebook screen by following the rules below:
Close the Chromebook screen before moving it. Do not lean on the top of the Chromebook when it is closed.
Close the Chromebook screen before moving it. Do not lean on the top of the Chromebook when it is closed.
Do not place anything near the Chromebook that could put pressure on the screen. Do not poke the screen. Be careful about placing books and other items against the Chromebook in your book bag as it may be damaged.
Do not place anything near the Chromebook that could put pressure on the screen. Do not poke the screen. Be careful about placing books and other items against the Chromebook in your book bag as it may be damaged.
Do not place anything on the keyboard before closing the lid (e.g. pens, pencils, or flash drives).
Do not place anything on the keyboard before closing the lid (e.g. pens, pencils, or flash drives).
Clean the screen with a soft, dry cloth or an anti-static cloth.
Clean the screen with a soft, dry cloth or an anti-static cloth.
Do not bump the Chromebook against lockers, walls, car doors, floors, etc. as it will eventually break the screen.
Do not bump the Chromebook against lockers, walls, car doors, floors, etc. as it will eventually break the screen.
No food or drink is allowed next to your Chromebook while it is in use.
No food or drink is allowed next to your Chromebook while it is in use.
To conserve battery life, Chromebooks should be shut down before moving them.
To conserve battery life, Chromebooks should be shut down before moving them.
Chromebooks must remain free of any writing, drawing, stickers, or labels that are not the property of the Lakeview Middle School. Chromebooks must never be left in a car or any unsupervised area.
Chromebooks must remain free of any writing, drawing, stickers, or labels that are not the property of the Lakeview Middle School. Chromebooks must never be left in a car or any unsupervised area.
CHARGING CHROMEBOOKS:
CHARGING CHROMEBOOKS:
Each student is expected to bring his/her Chromebook to school every day fully charged. A fully charged Chromebook has an average battery life of 10 hours. Students should leave their chargers at home. We will be unable to charge students' Chromebooks for them and cannot issue temporary loaners if students do forget to charge. It is essential that students include charging their Chromebooks at home as part of their daily routine. If a student loses his or her charger it will be a replacement fee of $29.
Each student is expected to bring his/her Chromebook to school every day fully charged. A fully charged Chromebook has an average battery life of 10 hours. Students should leave their chargers at home. We will be unable to charge students' Chromebooks for them and cannot issue temporary loaners if students do forget to charge. It is essential that students include charging their Chromebooks at home as part of their daily routine. If a student loses his or her charger it will be a replacement fee of $29.
PRINTING
PRINTING
Can I print from my Chromebook?
Can I print from my Chromebook?
Yes. Students will be able to print from their Chromebooks to the Media Center printer. The default printer for black/white prints is the 066Lakeview printer. Students will be allowed to print for classroom assignments only. If a student chooses to print for personal reasons they can purchase copies for $0.10 per page.
Yes. Students will be able to print from their Chromebooks to the Media Center printer. The default printer for black/white prints is the 066Lakeview printer. Students will be allowed to print for classroom assignments only. If a student chooses to print for personal reasons they can purchase copies for $0.10 per page.
WIFI ACCESS
WIFI ACCESS
Parents should contact their Internet provider on instructions for how to add the Chromebook to their wifi-network. You may also find helpful suggestions on the Google Wifi Support Page.
Parents should contact their Internet provider on instructions for how to add the Chromebook to their wifi-network. You may also find helpful suggestions on the Google Wifi Support Page.
Will unsafe or inappropriate websites be filtered on the devices?
Will unsafe or inappropriate websites be filtered on the devices?
We do our best to ensure each student's online experience is safe. Before each Chromebook device connects to the Internet, it must pass through district network firewalls and filters. This happens whether the device is browsing on campus on school-owned networks, or off campus using another WiFi router that is providing the Internet connection. Because of security settings built into the device, it must first route its Internet connection back through our district security settings (firewalls and filters) before any website or online resource is accessible. If your child is using the Chromebook at school, at home or at a public library, it will always pass through our web filtering and network firewall system before they can see or access web content. Our web filters are programmed to block inappropriate content as much as possible.
We do our best to ensure each student's online experience is safe. Before each Chromebook device connects to the Internet, it must pass through district network firewalls and filters. This happens whether the device is browsing on campus on school-owned networks, or off campus using another WiFi router that is providing the Internet connection. Because of security settings built into the device, it must first route its Internet connection back through our district security settings (firewalls and filters) before any website or online resource is accessible. If your child is using the Chromebook at school, at home or at a public library, it will always pass through our web filtering and network firewall system before they can see or access web content. Our web filters are programmed to block inappropriate content as much as possible.
What happens if students have been visiting inappropriate websites?
What happens if students have been visiting inappropriate websites?
The district has access to student browsing history whether sites accessed are at school or occur at another location. Inappropriate web browsing is a violation of the district Authorized Use Policy and may result in disciplinary action.
The district has access to student browsing history whether sites accessed are at school or occur at another location. Inappropriate web browsing is a violation of the district Authorized Use Policy and may result in disciplinary action.
ACCESSORIES AND FEATURES
ACCESSORIES AND FEATURES
A Chromebook can connect to: USB storage devices, mice and keyboards, SIM cards, SD cards, External monitors and projectors (via HDMI), Headphones, earbuds, microphones
A Chromebook can connect to: USB storage devices, mice and keyboards, SIM cards, SD cards, External monitors and projectors (via HDMI), Headphones, earbuds, microphones
PASSWORD
PASSWORD
What steps need to be taken to change or reset my student login password?
What steps need to be taken to change or reset my student login password?
Find specific directions and information here.
Find specific directions and information here.
SUBMITTING AND SAVING WORK ON CHROMEBOOKS
SUBMITTING AND SAVING WORK ON CHROMEBOOKS
How can students submit work or assignments via their devices?
How can students submit work or assignments via their devices?
Google Drive has features built into it that allow work to be “shared” between teachers and even classmates. Students can create documents, spreadsheets, drawings, photos, presentations and even videos. Each item can be “shared” with a teacher prior to its due date. The teacher can then see the work on his or her own computer to review it or grade it for the student.
Google Drive has features built into it that allow work to be “shared” between teachers and even classmates. Students can create documents, spreadsheets, drawings, photos, presentations and even videos. Each item can be “shared” with a teacher prior to its due date. The teacher can then see the work on his or her own computer to review it or grade it for the student.
ADDITIONAL QUESTIONS?
ADDITIONAL QUESTIONS?
Please contact Mrs. Beaman at lbeaman@greenville.k12.sc.us
Please contact Mrs. Beaman at lbeaman@greenville.k12.sc.us