Chromebook Repairs

What is NOT Covered as Accidental Damage

The following are examples of incidents not covered by Accidental Damage Protection. Should the following occur, the repair or replacement cost will be the responsibility of the student.

* Intentional damage resulting from abuse or vandalism.

* Lost, missing, or theft of the student's Chromebook.

In the event that the Chromebook assigned to a student should develop a technical problem or become damaged, the issue should be reported to Maddy Hayes immediately.

GCSD Chromebook Repair Warranty

The Dell Chromebooks that have been purchased by Greenville County School District are covered by a 3-year parts and labor warranty. This warranty covers the machines for hardware failures, such as: 

* Chromebook will not charge or will not turn on.

* Chromebook's keyboard or touchpad is no longer working.

Students will also receive coverage for ONE incident of accidental damage per year. Examples include the following:

* Liquid spilled on or in the Chromebook.

* Drops, falls and other collisions.

* Damaged or broken LCD screen due to a drop.

Chromebook Replacements

For minor repairs or first incident of accidental damage occurrence

Once a student fills out the Repair and Maintenance Request form, a temporary replacement Chromebook will be checked out to that student in the Media Center (if one is available). The student will be subject to the same liabilities with regards to repairs as they are to their original Chromebook.

For uncovered repairs:

Students who incur more than one cracked screen or any additional damages per school year will be required to pay for the repair costs - including full replacement costs of the Chromebook if applicable.

Students will not be issued any replacement until the repair costs have been paid in full. 

Any replacement Chromebook is also subject to the same liabilities.