Chromebooks

CHROMEBOOK SELF HELP

POWER ISSUES

• Plug the Chromebook into the AC adapter and let it charge for at least an hour and try turning it on again. 

• Use a different AC adapter with the same power voltage 

• Hold down the power button for 10 seconds 

• If you have let the Chromebook charge and the light is still not coming on, perform a hard reset by pressing Refresh + Power buttons.

DISPLAY ISSUES 

• Make sure the Chromebook is on. 

• If you are using the battery, plug the Chromebook in and press the Refresh + Power buttons. 

• Restart the Chromebook by holding the power button down until the device turns off, then turn it back on again. 

• Screen Rotated? Just press Ctrl + Shift + Refresh

TOUCHPAD/HOTKEY ISSUES 

• Tap the Esc key several times. 

• Drumroll the fingers across the touch pad for a few seconds.

• Restart the Chrome OS by holding down the power button until the device turns off, and then turn it back on again. 

• If none of the above steps work, try to Recover the Chromebook (see next page).

UPDATING YOUR CHROMEBOOK

1.  Log into the Chromebook 

• Click the 3 dots in top right corner of the Chrome browser 

• Choose Help 

• Choose About Google Chrome. 

2.  If the version is up-to-date, it will say Google Chrome is up-to-date. 

3.  If the version is not up-to-date, click on Chrome OS Settings.

4.  Click Check for Updates.

5.  Once Chrome starts updating, it will say at 100%, wait a few minutes because it is actually still updating. 

6.  Once it finishes, restart your Chromebook.