Support Resources

MasteryConnect Implementation Guide - Information for all schools

• On-Demand Webinar Best Practice for Creating Formative Assessments
• Performance Grader - recording TDA scores in MasteryConnect
• DoK Question Stems
• Mastery Chart (Number of Items vs. Mastery/Near Mastery/Remediation levels)
• Creating a Tracker aligned to a District Curriculum Map
• GCS MasteryConnect Technical Support Workflow
• Account suspended? Contact your school instructional coach or site/teacher champion
• Need help getting started with or using Socrative? Socrative User Guide
• How to create multiple choice multi-standard assessment
• Scoring the Text Dependent Analysis - Teachers can see the student response (just not the question). This is the Help Article. Teachers will just need to select the box at the bottom that says "Show Open Response Answers"
• SC scored TDA exemplars

Question - How do we determine which students need make-up benchmarks?

Testing Session Troubleshooting

• Reopen a submitted benchmark - Remember to ask WHY do you need me to do this? (Jenna’s suggestion)

(includes a step-sheet with images)

• Set an expiration date on Test ID (for security) - Important if session extended from one day to next

(includes a step-sheet with images)

• Generate a new Test ID - for additional testing session (includes a step-sheet with images)

Tech Help

• MasteryConnect Requirements
• Firewall Settings
• Clearing the browser cache and cookies (Chrome)

From MasteryConnect Help Desk (questions incomplete, images not appearing, unable to Submit):

Are your students using Chromebooks to take this assessment? If so, what we recommend at this point is first to have the student clear their cache and cookies on their machine. Additionally, we recommend checking on the Chrome Extensions. Some ad blockers, games and other extensions will block additional in-page modals from working properly.

When we've seen this issue in the past, it's partly related to the browser cache being too full and not allowing the testing experience to work properly, or from a Chrome extension (if using Google Chrome or a Chromebook) blocking the same functions of the test.

What we recommend at this point is first to have the student clear their cache and cookies on their machine. Additionally, I recommend checking on the Chrome Extensions. Some ad blockers, games and other extensions will block additional in-page modals from working properly.

Clearing Cache & Cookies:

1. Open Chrome.
2. On your browser toolbar, click the Chrome menu Menu.
3. Click More tools > Clear browsing data.
4. In the box that appears, click the checkboxes for "Cookies and other site and plug-in data" and "Cached images and files."
5. Use the menu at the top to select the amount of data that you want to delete. We recommend you choose "beginning of time" to delete everything.
6. Click Clear browsing data.
7. Exit/quit all browser windows and re-open Chrome.

Additional Troubleshooting

Deleting Chrome Extensions:

1. Open Chrome.
2. Click More More tools Extensions.
3. Next to the extension you want to remove, click Remove .
4. To confirm, click Remove.