Coaching Techniques: Listening

Jim Knight: Better Conversations (Chapter 2 & 3: Listening with Empathy)

The Core Concept: "Committed Listening" Jim Knight argues that most of us don't listen to understand; we listen to reply. He identifies specific "Listening Filters" that block connection. We want to move from Transactional Listening (listening just to get business done) to Committed Listening.

"When we listen with empathy, we demonstrate that we care about the other person and that we value what they have to say." — Jim Knight

Diane Sweeney: Student-Centered Coaching: The Moves

The Core Concept: "Listening for Evidence" Diane Sweeney argues that coaching conversations often get stuck on "adult behaviors" rather than "student learning." She suggests a specific listening filter: Listening for Evidence.

When a teacher speaks, the coach should be listening for descriptions of what students are doing, saying, and producing. If the conversation drifts into generalities ("The lesson went okay"), the coach uses listening to pivot back to the evidence ("I heard you mention the students in the back group—what did you notice in their writing?"). This ensures the 80/20 balance is focused on the right topic: the students.

"Student-centered coaching introduces a third point to the conversation—student learning. This takes the pressure off the teacher and puts the focus where it belongs." — Diane Sweeney

Elena Aguilar: The Art of Coaching (Chapter 5: Listening)

The Core Concept: "Listening for Core Needs" Elena Aguilar expands listening beyond just hearing words; she challenges coaches to "Listen for the Story." She argues that when a teacher is venting or resistant, they are often expressing an unmet Core Human Need (such as a need for Competence, Belonging, or Autonomy).

Instead of listening to fix the complaint, listens to identify the need.

• Teacher says: "These kids just don't care about anything!"

• Surface Listener hears: A complaint about students.

• Aguilar Listener hears: A teacher who feels ineffective (Need for Competence).

"Listening is the way we demonstrate our respect for another human being. It is the way we show them that they matter." — Elena Aguilar