Grace Legal Support Services LLC (“Grace Legal Support Services” or “we” or “us” or the "Company") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy applies to information we collect on this Website, in email, and other electronic messages between you and www.gracelegalsupport.com (the "Website"). It does not apply to information collected by us offline or through any other means, including on any other Website operated by Grace Legal Support Services or any third party. The terms reflected in this policy were last updated on 12/17/2021.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see "Changes to This Policy"). Use of this Website is deemed to be acceptance of those changes, so please check the policy periodically for updates.


Security and Confidentiality of Your Personal Information

We collect several types of information from users of our service through our Website, including:

  • information by which you may be personally identified, such as:

    • name

    • postal address

    • e-mail address

    • telephone number

  • responses to surveys that we might ask you to complete

  • records and copies of your correspondence (including email addresses and names) if you contact us.

We collect this information directly through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies.

This information helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.

  • Store information about your preferences, allowing us to customize our Website according to your individual interests.

  • Speed up your searches.

  • Recognize you when you return to our Website.


The technologies we use for automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

  • Web Beacons. Pages of our Website (and our emails) may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single- pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).


To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.


Our payment gateway, Stripe, stores your credit card data. You may learn more about Stripe’s privacy policy here.


Some data, such as personal contact information and the nature of a matter in which you seek help, could be stored with Clientrol, our data storage and project management software, Pipefile, our document management software, Calendly, our scheduler, and PandaDoc, our customer relationship management software. You may learn more about Clientrol's privacy policy here, Pipefile's privacy policy here, Calendly's privacy policy here, and PandaDoc's privacy policy here.


Some of our email communications and newsletter mailings are made possible by MailChimp. Mailchimp has and abides by a privacy policy of its own, held to the standards similar to those laid out here.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


When We Collect Personal Information

We collect information from you when you sign up for our services directly through our Website. Personal information highlighted in the ‘Security and Confidentiality of Your Personal Information" section is also shared with and stored through our third party Service management systems, Clientrol and Calendly, which is also connected to our Website.


What We Do With Personal Information

We use information that we collect about you or that you provide to us, including any personal information, to provide you with the virtual paralegal support services that you request from us. By providing the information requested, you consent to the use of your information for the purposes of enforcing our rights arising from any contracts entered into between you and us, including for billing and collection, or to notify you about changes to our Website or any products or services we offer or provide through it.


Promotional Offers

If you do not wish to have your email address or other contact information used by Grace Legal Support Services LLC to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to support@gracelegalsupport.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to Grace Legal Support Services LLC as a result of a product purchase, product service experience or other transactions.


Targeted Advertising

If we have advertisers on our Website, we may enter into marketing or other arrangements with those advertisers where we may share your information with them. If you do not want us to use information of yours that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by emailing support@gracelegalsupport.com.


Newsletters

If you do not wish to have your email address or contact information used by the Company to receive our newsletters, you can opt out at any time through the “Unsubscribe link” in our email campaign.


Disclosure of Your Personal Information

We may disclose personal information that we collect or you provide, as described in this Privacy Policy, to contractors, service providers, and other third parties we use to support our business.


We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Grace Legal Support Services. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


Accessing and Correcting Your Information

You can request access to or correct any personal information that you have provided to us by emailing support@gracelegalsupport.com. We cannot delete your personal information except by terminating your file. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


Retaining Your Information

We will keep your personal data only for as long as necessary for the purposes for which it was obtained. Personal data will be retained for the purposes of communication with you in relation to Grace Legal Support Services. If you wish to ensure that we have deleted your personal information, please contact support@gracelegalsupport.com with a ‘Request to Delete Personal Data’. Otherwise, your data will be kept for a period of no longer than 3 years.

No Use of the Platform By Minors

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at support@gracelegalsupport.com.


Changes to This Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you via email to the primary email address specified in your account and/or through a notice on our Website's home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.


Concerns and Dispute Resolution

To ask questions, comment or share complaints about this privacy policy and our privacy practices, contact us at support@gracelegalsupport.com.

Information about our dispute resolution policies can be found here Terms of Service.