Frequently Asked Questions 

Every school has their own registration form. Check the SchoolPool/Transportation page on your school’s website for the link.

As part of our efforts to create a safe and secure environment for your students, we require all participants to go through a criminal background screening and a motor vehicle record screening through our partner, Checkr.

Yes! If you cleared the criminal background screening but did not input your driver’s license information, you can still have access to the SchoolPool platform. You will not be able to be assigned as a driver on a carpool trip, but your students can still participate. You also can be a chaperone in a bike pool or walk pool.

If you did not complete a motor vehicle record screening when you first registered, you can request one by going to your Profile settings and clicking on the “Request MVR” link under the “Contact Info” tab.

That’s OK! It’s not a requirement for everyone to be a driver or chaperone on a trip. Make sure expectations are clear when creating your trips. If you feel the need to contribute in some way, consider chipping in for gas or saying “thank you” with a gift card.

On average, Checkr returns background screening results within 24-48 hours. This time frame can vary depending on where a person has lived in the last 7 years.

Within one (1) business day, you should receive a welcome letter from Team Go Together <support@gotogether.today> with information on how to get started with your SchoolPool account. Checkr will also send an invitation to complete the background screening in a separate email. Be sure to look in your Spam/Junk folder if you don’t see them in your Inbox.

If you do not see your welcome email or Checkr invitation, please reach out to the Go Together Support Team at support@gotogether.today.

Checkr invitations expire after seven (7) days, so it’s important to complete them as soon as possible to avoid delays. If your invitation expired, you can also complete the Checkr background and MVR screening by logging into your SchoolPool account and clicking the request link on the home page.

Congratulations! You are ready to start connecting with other families in your school community and create trips. We invite you to view our short tutorial series covering 4 easy steps on how to use SchoolPool powered by Go Together.

SchoolPool Intro Series

When you meet the requirements for an incentive, a member of the SchoolPool team will reach out to you via email with instructions on how to claim. If you believe that you qualify for an incentive but have not been contacted within five (5) business days, please contact SchoolPool Customer Relationship Manager, Bailey McClure, at bmcclure@gotogether.today.

• Ann Richards School

  • Shelly Hopson, Assistant Principal

  • Alyssa Ybarra, PTSA

• General Marshall Middle School

  • Bobby Sandoval, Teacher

• Gorzycki Middle School

  • Kevin Route, Assistant Prinicipal

• Kealing Middle School

  • Tim Estes, Principal

• LASA

• NYOS

  • Blanca Martinez, Community Outreach Specialist

• Ridgetop Elementary School

  • Natalie Messer Betts, PTA Member

You can delete your SchoolPool account by clicking the opt-out link that appears in your welcome email. You can also reach out to the Go Together Support Team by live chat or email to submit a request.