Troubleshooting

Are you experiencing problems with Audio, Video and Permission?

Read the guide below ⬇️

• Use the most up-to-date Google Chrome browser. Download it here: google.com/chrome

• Use a connection of at least 10Mbps. Check your connection speed: speedtest.net

• Enable permissions in the browser for video/microphone use. The procedure is here: https://support.google.com/chrome/answer/2693767

• Make sure you have deactivated ad-blockers or antivirus in your browser extensions.

• Make sure you do not have any other video calling platform open (i.e Zoom, Google Meet etc.)

Audio and video buffering / not loading

Most likely cause of issue: bad connection / temporary connection error / user connection fluctuation

Fix: Press CTRL + F5 during the session. Wait patiently for 30 seconds until it refreshes. No information is lost from the active session.

No Camera / Microphone connected

Most likely cause of issue: Permissions not enabled in browser.

Fix: Check browser permissions and allow both mic and camera.

Unable to share a PDF document

Most likely cause of issue: File too large / file more than 10 pages
Fix: Do not upload the whole document, upload in blocks of 10 pages.

Issue: Low quality performance of classroom (e.g. the video is stopped while using the whiteboard).

Most likely cause of issue: poor internet connection of the user
Fix: disable video while using this tool. Close other programs and tabs other than GoClass.

Access page upon joining session blocked

Most likely cause of issue: antivirus software
Fix: Temporarily disable antivirus (for the duration of the session) or enable URL permissions within antivirus software.

These fixes didn't work?

Contact us on our Support Number via WhatsApp +447576171399 (09:00-20:00) and we will be happy to help you out!