Answering Children's Questions

Kids may have a lot of questions right now. When answering questions, please remember the following:

1. Provide only verified facts.

a. Tell the truth (don’t ignore or minimize).

b. Use brief and simple explanations for younger children.

When discussing death avoid euphemisms (went away, went to sleep, lost, gone to sleep and did not wake up) that may be taken literally and cause fear and misunderstanding.

c. Expect to have to repeat facts.

d. Do not give details that students may not ask for.

e. Avoid speculating or sensationalizing

2. Allow students to ask questions.

a. Let them know what is a rumor and dispel rumors

b. Let the student guide the information that is shared with their questions

c. Tell them you will give them one of three responses:

i. The facts

ii. I don’t know

iii. Talk to your parents/caregiver(s) (originally created for schools- in parents case, you may say "I can try to find out", if applicable)

3. Balance sharing of the information with reassurance of their safety.


note: adapted from School Crisis Prevention and Intervention: The PREPaRE Model, by S.E. Brock et al., 2009 Bethesda, MN: NAtional Association of School Psychologists. Adapted with permission.