Classroom Projects

This 5-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google.  Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration and security. 

Skills measured

• Manage documents

• Insert and format text, paragraphs, and sections

• Manage tables and lists

• Create and manage references

• Insert and format graphic elements

• Manage document collaboration

Skills measured

• Create and manage presentations

• Insert and format text, shapes, and images

• Insert tables, charts, SmartArt, and media

• Apply transitions and animations

• Manage slides