• Students are not allowed to buy food or drinks from the Parent Café.

• Students may buy food and drinks from the Student Cafeteria.

• After school, students may only use the Parent Café if they are with an adult.

• Parents can top up  and view consumption through GEMS Parent Portal via website https://connect.gemseducation.com or GEMS Connect App (Services section)

• All student data is held in this portal without the need to create a secondary account

• All existing student account balances will be transferred to the Parent Portal (Existing student balances will be transferred as opening balance to the new Parent Portal)

• Catering Payment is accessed in website https://connect.gemseducation.com or Services section of GEMS Connect App.

• Parents can top up via credit or debit card through the system and balances will be immediately available for student spend

• Parents can also use the cash top up facility in the schools, and this will be reflected in the parent portal catering balance

• Parents can also check recent catering balance top up history from the fees drop down options

• Transaction history will also be updated to allow parents to review their children daily spend

• The New Students doesn’t need to register to Slices as they will have an account once they have the GEMS Parent Portal and it is under the category of “Services->Catering”.

• Any parent queries can be directed to the customer service team at Slices customersupport@slices.ae 

1. Go to GEMS Connect Parent Portal (app or website http://connect.gemseducation.com)

2. Go to Services->Catering

3. See if you have money in your child's balance. If not, click on TOP UP to add money.

4. Click on View Menu under Weekly & Daily Menu

5. Place your order.

6. Slices team will deliver it to classroom on the day.

• Grade 6-12 students: Students will be able to purchase lunch at School Cafeteria. 

•  Should the students opt for home-made lunch, they must bring their own plastic safe utensils.

Dear Parents and Teachers,

As part of our continuous effort to provide a great service and improve your customer experience with Slices, we are happy to announce that our customer support system has been upgraded.

Please find below a step-by-step guide that gives you comprehensive instructions on how to use the new system. 

Our goal is to ensure that all concerns and questions are dealt with in a timely manner. The system allows customer to track the progress of their enquiry through a unique identification number. 

All customer services enquiries must be generated by going to,

https://pay.slices.ae/support/ticket/submit

A support ticket can also be raised by login in to your Slices account, and clicking on the support tab at the top right hand side of the page.

Thank you for your continued support.

Kind Regards,

Slices Support Team