Background

Where's My Bus?

Real-time information displays inform transit riders about when the next bus is arriving at their stop. These displays provide convenience for all transit riders, but they are especially useful for those who lack smartphones or access to the Internet and are therefore unable to access bus arrival times by any other means, especially the elderly (Shrestha et al. 2017). Real-time information at bus stops provide the most benefit for stops serviced by routes that have more unreliable schedules and infrequent headways as riders at these stops likely have longer or more unpredictable wait times. Installing real-time information can also enhance ridership on a given route. A New York City study found that real-time information has also been associated with increases in ridership especially on long and heavily-used routes (Brakewood et al. 2015).