Troubleshooting

Encounter an error when registering on MySlice? It's probably one of these...

TROUBLESHOOTING AND TIPS

Availability: MySlice is scheduled to be available twenty-four hours a day, seven days a week. The Information Technology Services (ITS) help line is available during regular University business hours at 315-443-2677 or email help@syr.edu.

NetID and Password: You must have an active NetID and password to use MySlice. You only need to activate your NetID one time.

The NetID are the characters that start your syr.edu email.

PREPARING TO REGISTER: BROWSER INFORMATION

JavaScript, Popups, and Clearing Your Cache

For best results, have JavaScript turned on in your browser and disable any popup blockers actively running.

Please visit the Managing Browsers Answers Space for assistance with any browser related issues and clearing your cache.

MySlice Supported Browsers

In general, unless directed otherwise due to a known compatibility issue, it is best to use the latest current stable release of Chrome, Safari, Firefox or Edge. On mobile devices - Safari for iOS, and Chrome** for Android.

If you have any difficulty completing functions or services within these systems using the latest browser from the supported list, please contact SU's ITS Help Desk at 315.443.2677 or help@syr.edu.

** Chrome is the only officially supported browser on Android devices; many android devices come with an alternate "android web browser" that can be branded by the vendor, often the icon is simply "internet". These browsers, and any browser other than Chrome, are specifically not supported. Download Google Chrome from the Google Play Store and replace the default browser.

Common Registration Error Messages

This video explains the top five error messages. Here are some others:

Error Message: Requisite not met for class, not enrolled.
- - Explanation: You have not met the requirements (pre-req, class standing, etc.) to enroll in the specified class.
  - Resolution: Select another class. If you can demonstrate that you have the background required for the class and should be allowed to register, contact the Strasbourg Academic Team.

Error Message: Enrollment in Courses in Career: Graduates are normally not allowed for those in Career: Undergraduate.
- - Explanation: UGRD trying to register for grad level class / GRAD trying to register for undergraduate level class
  - Resolution: Contact the Strasbourg Academic Team to find out if you are eligible for this class.

Error Message: Hold on student’s record, add not processed
- - Explanation: There is a hold on your record preventing registration
  - Resolution: Refer to Financial Hold letter sent by the Bursar and/or go to MySlice > Enrollment > Holds for information about the hold. Must clear holds to be able to register.

Error Message: Maximum term student unit load exceeded
- - Explanation: UGRAD = trying to register for more than 17 credits; GRAD = trying to register for more than 15 credits
  - Resolution: Contact the Strasbourg Academic Team. In certain cases (because of Audit or with Permission from the Honors Program), an override may be granted.

Error Message: No valid appointment found and open enrollment period has not begun
- - Explanation: You are trying to register before your appointment starts or during a time period when the system is not available for registration.
  - Resolution: Try again at appropriate time. Contact the Strasbourg Academic Team if attempting to access during the appropriate time.

Error Message: Permission number entered is not valid
- - Explanation: Student Specific permission = permission expired
  - Resolution: Contact the Strasbourg Academic Team for clarification on permission status.

Error Message: Student already enrolled in class, add not processed
- - Explanation: Course already on your schedule
  - Resolution: Check class number(s)

Error Message: Student not enrolled; class full
- - Explanation: The class is closed.
  - Resolution: Select another class. Use the Academic Need Verification Form only if you need this specific course this semester in order to graduate on time. Deadline for these forms is Friday, December 4th.

Error Message: Student not enrolled; class full or restricted
- - Explanation: The class is closed OR you do not meet class requirements
  - Resolution: Select another class. You may use the Academic Need Verification Form only if you meet the class requirements AND need this specific course this semester in order to graduate on time. Deadline for these forms is Friday, December 4th.

Error Message: Student not enrolled, student needs permission to enroll in this class
- - Explanation: The class is closed or restricted. You may be able to obtain permission to enroll in the class by contacting the Strasbourg Academic Team.
  - Resolution: Select another class or contact the Strasbourg Academic Team for additional information.

Terms:

Autoenroll: When one part of a course is automatically added to your schedule when you register for the other part. When you drop the Enrolled part, both parts are removed from your schedule.

Related Part/Component: One course set up with multiple parts. You need to select each part when registering. You will usually select the first section and then have to select from a prompt list of “related” class sections. An example is a class with two lecture sections and multiple discussion sections listed for each lecture. You must choose one lecture and one section that go together in order to register for the course.

Section Numbering: Numbering consists of a letter, representing the campus where the course is offered, and three digits, representing the section. For example, the section Z701 is a Syracuse Abroad Strasbourg course identified by “701”. The section M001 is a Main Campus course identified by “001” and U001 is a College of Professional Studies course identified by “001”.

QUESTION NOT ANSWERED ABOVE? Please email the Strasbourg Academic Team with your concern.

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