Enhancing College Health System Usability and Accessibility for Students

Team Members

Team lead

Holly Tang

Topic Researcher and Designer

Adrienne Ressy

User Researcher and Designer

Fatima Wajiha

Content Organizer

Yugo Iwamoto

Problem Statement

College students in the USA struggle with inefficient healthcare access. The current system lacks a user-friendly solution, leading to challenges in timely medical treatment, scheduling, and communication with providers.

Stakeholders & Potential Users

Stakeholders

University & College Staff

Division of Student Affairs & Health Centers

Users

College Students

Students studying in the US college & university (on campus)

Improvement Ideas

Appointment System

Improving the usability of the Health Center (Wellness) portal appointment system

Guidance Service

Adding the new feature to the Wellness/Health Center portal to provide an efficient process beyond the campus medical service

Directions & Solutions

Multiple Interface

Seeking multiple interfaces including iOS, Android, and website to support different needs and standpoints

Multiple Choices

Having many possible symptoms options to seek close alignment of symptoms students have

Multilingual

Implementing a translation service to support students with seeking medical assistance in their first language

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