Embedded Files
Chromebooks
Chromebooks
Is Chromebook insurance required?
Is Chromebook insurance required?
Yes, since all students will be allowed to take Chromebooks off campus the insurance must be purchase for EACH device in the household.
How much is the Chromebook insurance?
How much is the Chromebook insurance?
$22.00 payable online HERE
Is the Chromebook charging cord covered under the insurance?
Is the Chromebook charging cord covered under the insurance?
No. You can purchase an additional cord through the district for $50.00 or on Amazon.com for less than $20.00 in most cases.
What happens if I do not purchase the mandatory Chromebook insurance?
What happens if I do not purchase the mandatory Chromebook insurance?
Students may not be issued a Chromebook. Also, if the device is damaged or lost/stolen and no insurance was purchased, the parent/guardian will be held liable for the full cost of the device.
What happens if my student’s device is lost or stolen?
What happens if my student’s device is lost or stolen?
All RISD-issued iPads and Chromebooks will be tracked using theft recovery software on and off campus. If a device is believed lost or stolen, students should contact a campus administrator or School Resource Officer (SRO) immediately.
Is it possible for students to bypass device security settings or download programs to access inappropriate content?
Is it possible for students to bypass device security settings or download programs to access inappropriate content?
No system is fail-safe, including RISD internet filters and technology safety nets. Students who violate any part of the Student Code of Conduct or Responsible Use Guide by misusing technology tools will be subject to disciplinary consequences.
Can my student customize his/her device? Stickers, labels, cases, etc?
Can my student customize his/her device? Stickers, labels, cases, etc?
No
Where can parents find out more information about the devices, software and apps students will use during RISD Virtual Learning?
Where can parents find out more information about the devices, software and apps students will use during RISD Virtual Learning?
RISD is developing a Parent University to help parents and caregivers get a better understanding of Google Classroom, Seesaw and other electronic educational programs that will be used so they can support virtual student learning from home.
My student is having trouble with his/her Google account. Who do I contact?
My student is having trouble with his/her Google account. Who do I contact?
Visit the FMJH Device Help website HERE
How can families get technical help with virtual learning?
How can families get technical help with virtual learning?
Parents or students in need of assistance should begin with their school technology assistant, who will then refer to central support if needed. Email to: emily.northcutt@risd.org
All RISD students are provided a device for virtual learning, and RISD provided hundreds of hotspots to families in the spring to ensure connectivity. As part of the enrollment process, family technology needs are determined to ensure they are prepared for virtual learning.
If my student breaks or loses his/her device, will a new one be issued?
If my student breaks or loses his/her device, will a new one be issued?
Broken devices at all campuses should be reported using the campus-specific procedure. A work order will be created and technicians will work to repair broken devices as quickly as possible. In some cases, a loaner device may be issued temporarily to ensure that students can continue to participate in all classroom activities. Lost or stolen devices should be reported to the campus administrator or School Resource Officer (SRO) immediately. Devices can be tracked using theft-tracking software, but a police report will be required for any insurance theft claims.
My student has unique needs in regards to devices and technology usage. Who should I contact?
My student has unique needs in regards to devices and technology usage. Who should I contact?
Please contact your campus principal or your student’s counselor to address any unique circumstances that might affect your student and technology.
How does my 7th grader know what his/her log-in is for the Chromebook?
How does my 7th grader know what his/her log-in is for the Chromebook?
It will be the same log-in and password they used on their iPad last year in 6th grade.
Who do we contact if there is a breach in computer security?
Who do we contact if there is a breach in computer security?
Whenever there is a breach in security, campus staff should immediately contact the RISD Help Desk by phone at (469)593-4357 or by Email at helpdesk@risd.org. The Help Desk will escalate and route the issue to the RISD Networking Department, specifically the Network Security Manager.
Campus Visits
Campus Visits
Will the front office of my local campus be open during normal school hours? If so, on what day will RISD staff begin office hours?
Will the front office of my local campus be open during normal school hours? If so, on what day will RISD staff begin office hours?
Campus administrators and front office staff are currently on campus and answering phone calls, emails and questions from parents and stakeholders.
Visitors are discouraged from coming into front offices. Parents are encouraged to call or email school with general questions as opposed to an in-person visit. School and RISD staff will work to ensure everyone’s questions are addressed.
Am I required to make an appointment if I need to visit the campus for any reason?
Am I required to make an appointment if I need to visit the campus for any reason?
It is strongly encouraged that all parents email or call first to make an appointment for any reason needed to visit the campus.
Any violation of the Student Code of Conduct related to technology is subject to disciplinary consequences
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