Accessible Customer Service

Welcome to the learning module for the Accessible Customer Service Standard!

All materials in this module are taken from the Accessibility for Manitobans Act Online Learning Portal.

The Accessible Customer Service Standard requires Manitoba organizations with at least one employee (including businesses) to create policies and procedures that help to achieve respectful, barrier-free customer service.

By law, Manitoba organizations are required to provide accessible customer service. Understanding the law means knowing how it applies to your organization. For further information, please visit accessibilitymb.ca (opens in new tab).

Section 1: Key Features and Module Overview

Section 2: Manitoba's Accessibility Law

Section 3: Requirements for Accessible Customer Service

Section 4: Creating Accessibility for Customers

Section 5: Continuing Your Learning

Available in Other Formats

Download Text-Only Format

This learning module is available in PDF format.

Learning modules are available in additional formats upon request.

Please visit: accessibilitymb.ca/contact