Section 1: Key Features and Module Overview

KEY FEATURES

Welcome to the Accessible Customer Service learning module. Before you continue, please review the following information about the key module features.

Navigation

This module is organized into five sections. You can navigate through this module by using the Next link at the bottom of each page.

The main menu is organized into module sections. When you select a section, the menu will open to show all content in that section. You can use the main menu to move freely between module sections.

If you have any technical or access issues, please contact PRSD division office (204-745-2003, prsd@prsdmb.ca)

Knowledge Checks

At the end of the module there is a Knowledge Check to help you check your understanding of the material. When you complete the Knowledge Check, you will receive a Certificate of Completion automatically by email. This certificate is automatically sent to PRSD to record your completion of this requirement.

Video

This module includes a series of videos called "Manitoba Voices". The brief videos “give voice” to topics to demonstrate the importance of accessibility. These videos are captioned. Transcripts are also provided for each video.

Learning Resources

The Manitoba Accessibility Office offers a variety of resources that can assist with compliance of The AMA and accessibility awareness.

MODULE OVERVIEW

Introduction

This free learning resource provides Manitoba organizations with an opportunity to meet the minimum requirements of the Accessibility Standard for Customer Service.

The module information should be complemented by a review or discussion of your organization’s policies, practices and measures related to accessible customer service.

The module is designed for individual use. However, group discussion is the best way to determine how accessibility laws affect your organization.

Please view the Facilitator’s Guide (PDF) (Word) for assistance.

Module Overview

The module has been organized into five sections, including the one you are currently in.

Section 1: Key Features and Module Overview

Section 2: Manitoba’s Accessibility Law

Section 3: Requirements for Accessible Customer Service

Section 4: Creating Accessibility for Customers

Section 5: Continuing Your Learning

By actively participating in this module, you will:

• Learn how Manitoba’s accessibility law and The Manitoba Human Rights Code help to remove barriers to access.

• Become familiar with the requirements to guide accessible customer service.

• Learn how to remove various types of barriers, and other tips to create accessibility.

Certificate of Completion

To obtain a Certificate of Completion for this module, you must complete all five sections and the Knowledge Checks. Upon completion your certificate will be sent to the email you provide in the Knowledge Check form with a copy to PRSD Human Resources.