Stages of an Agency

Understanding the different team needs you will have as your agency grows.

To watch video training on the stages of team design click here

LINK TO TRAINING

Please note team design will vary depending on the specifics of your agency.

These diagrams are designed to a guide.

All diagrams can be copied and edited to your needs in google draw

Your Role= You do everything

Your Role

• Strategy
• Team management
• Client management
• QA
• Your own marketing
• Sales
• HR

Your VA's Role

• Supporting you (email, calendar management, internal reports, odd tasks)
• Agency support desk
• Following up late payments

Skilled Technician Role

• Delivery of the work your agency does

(EG: if your agency does SEO the skilled technician would do the SEO work for clients)

You may use contractors to supplement the needs of the technicians such as copywriting or graphic design

Your Role

• Strategy
• Team management
• QA
• Your own marketing
• Sales
• HR

Your VA's Role

• Supporting you (email, calendar management, odd tasks)
• Agency support desk
• Following up late payments

Skilled Technician Role

• Delivery of the work your agency does

Junior Technician Role

• Supporting your skilled technicians so they only focus on high value work

Account Manager Role:

• Managing clients
• Reporting to clients
• Communicating with skilled technician

You may use contractors to supplement the needs of the technicians such as copywriting or graphic design

Your Role

• Strategy
• Team management
• QA
• Your own marketing
• HR

Your VA's Role

• Supporting you (email, calendar management, internal reports, odd tasks)
• Following up late payments

Skilled Technician Role

• Delivery of the work your agency does

Junior Technician Role

• Supporting your skilled technicians so they only focus on high value work
• Support desk

Account Manager Role:

• Managing clients
• Reporting to clients
• Communicating with skilled technician

Sales Role

• Sales calls
• up sell existing clients

You may use contractors to supplement the needs of the technicians such as copywriting or graphic design

At this stage you should not need contractors to often.

Your Role

• Support the general manager
• Business strategy

Your VA's Role

• Supporting you

Skilled Technician Role

• Delivery of the work your agency does

Junior Technician Role

• Supporting your skilled technicians so they only focus on high value work
• Support desk

Account Manager Role:

• Managing clients
• Reporting to clients
• Communicating with skilled technician

Sales Role

• Sales calls
• up sell existing clients

General Managers Role:

• Strategy
• Team management
• QA
• Your own marketing
• HR

General Manager VA's Role

• Support the General manager (email, calendar management, internal reports)

At this stage all work can be done internally.

There should be very little need for contractors.