United American Insurance Company

United American sold the very first Medicare Supplement Insurance Policy In the United States

United American Insurance Company's carrier platform—which supports voice signatures (Voice Application Signatures)—and you use Screenleap for the visual interaction, you can complete the entire education, data collection, and legally binding enrollment on a single call without requiring secondary phone lines or separate audio tools.

1.The Screenleap Audio Setup 

Screenleap supports integrated two-way computer audio conferencing. If you host the session from your computer and send the client a link, the client can use their mobile phone browser to simultaneously view your screen and talk to you through their device's microphone and speaker. 

• The Mobile Restriction: When your client opens the Screenleap link in their phone's browser, the browser will request permission to use their microphone. They must accept this permission to speak back to you through the browser.

• The Paid-Plan Requirement: Two-way audio conferencing is only available on Screenleap’s paid subscription plans. If you use their free version, Screenleap only supports one-way broadcast audio (they can hear you, but you cannot hear them speak). 

2. Safeguarding the Voice Signature Compliance

When completing a United American voice signature application, specific compliance parameters must be met to ensure the signature is legally binding:

• Continuous Call/Recording: The carrier’s system or your integrated voice signature software requires a continuous, uninterrupted connection where the applicant explicitly states their agreement to the legal disclosures.

• Audio Quality: The connection must be perfectly clear. If a client is on a mobile phone browser using Screenleap audio, ensure they have a strong cellular data or Wi-Fi connection. If the audio drops or stutters during the formal signature reading, the recording may be rejected by underwriting, forcing you to redo the process.

3. Alternative "Frictionless" Workflow

While the "all-in-one browser audio" method works perfectly under ideal connection conditions, many advisors in the senior market utilize a slightly modified workflow to guarantee stability:

1. Start on a Standard Phone Call: Call the client directly on their cell phone or landline to discuss their needs.

2. Send the Screenleap Link: Have them click the Screenleap link while staying on the phone speakerphone. They can watch your screen via their mobile browser seamlessly while the regular phone call maintains a rock-solid, uninterrupted audio channel for data collection and the voice application signature