Here are some effective conflict resolution techniques - because avoiding conflict isn’t always possible! Conflict is part of life - whether it’s at home, at school, at work or with friends. Having a difference of opinion with someone is certainly no fun. After all, nobody holds a point of view they think is wrong!

Thankfully, we can all learn how to improve our communication skills by implementing some non-aggressive conflict management strategies. Resolving issues with others doesn’t need to be all that difficult! So, the next time you are having a disagreement - instead of getting defensive, blaming others, or throwing tantrums - try some of these techniques.

Conflict isn't always pleasant, but that doesn't mean that explaining it can't be! Take a look at this cartoon for a 3 minute video explaining what conflict is, where it comes from, and five tips for better conflict management through the TKI - the Thomas-Kilmann Conflict Mode Instrument.

This tutorial is a portion from the Conflict Resolution Fundamentals course presented by lynda.com author Lisa Gates. This snippet is a few minutes long and shows how to improve your relationships with your coworkers, clients, reports, and supervisors and find your way through conflict back to cooperation