Returns & Refunds

Returns and Refunds Policy

Last updated: September 6, 2026

Policy Status

FlexCart products are not currently available for direct purchase through this website. Final return and refund terms will be published before customer orders are accepted.

Marketplace Purchases

Products purchased through a third-party marketplace may be subject to that marketplace’s return and refund process. Customers should review the policy displayed on the applicable product listing and order page.

Website Purchases

The return window, product eligibility requirements, product-condition requirements, return instructions, refund-processing time, and return-shipping responsibilities for website orders will be confirmed before direct purchases are enabled.

Return Eligibility

Products may be ineligible for return if they have been used, damaged after delivery, altered, returned without required components, or classified as non-returnable for hygiene, safety, or other lawful reasons. The exact conditions will be stated on the relevant product page and final return policy.

Damaged or Incorrect Products

Customers reporting a damaged or incorrect product may be asked to provide:

• Order number

• Product name

• Description of the issue

• Photographs of the product

• Photographs of the packaging

• Shipping label information

Refunds

Approved refunds will be issued through the applicable sales channel and original payment method, subject to the final policy and payment-provider procedures.

Exchanges

Exchange availability will depend on product inventory, sales channel, and fulfillment arrangements.

Contact

For return or refund questions, contact:

contact@flexcart.org

Final return windows, processing times, exceptions, and return-shipping responsibilities will be published before products become available for purchase.