First step to managing Fleet Feet Rewards locally is accessing the backend of Cheetah Digital. Please fill out this form to request Cheetah Digital admin access or to remove a former employee from admin access. We typically process these requests in 24-48 hours. If you need immediate assistance, please call or text Abbey Gurley, 570-220-3104. 

Admin users have the ability to assist members locally, including adding or deducting Points or Rewards. While we have safeguards in place that alert us of suspicious admin user activity, it’s extremely important that we remove any admin users who no longer work for Fleet Feet. 

Note! Bookmark this link for quick access to the login page. 

There are two places to view member profiles and activity 

1. MEMBERS > MEMBERS

2. MEMBERS > CSR > People

You can search for members using their email address. If you are unable to find the customer using their email, try their first and last name and check to make sure the email matches in RICS. 

MEMBER > MEMBERS: Provides and easy view of the member’s metrics and activities, including:

1. Points/purchases

2. Rewards activity (earned, redeemed)

3. Email activity (received, opened) 

MEMBERS > CSR > PEOPLE: Provides easy access to make adjustments to member accounts, such as earn adjustments or cancelling rewards.

Reward members can change their name within the app or on fleetfeet.com. Steps to do this include:

Within the app:

1. Log into app profile 

2. Click the Me icon in the bottom right corner 

3. Click the edit icon (square and pencil) in the top right corner 

4. Change first and last name and click Update

On fleetfeet.com:

1. Log into fleetfeet.com profile 

2. Click Account in the upper right corner 

3. Under Account Details click View Addresses 

4. Edit first and last name within the address information 

5. Click Update Address 

Cheetah Admin users also have the ability change a customer's name within Cheetah on behalf of members. Steps to do this include:

1. Log into Cheetah 

2. Go to Members 

3. Search member email 

4. Once you're within the member's profile, click Profile in the menu of options 

5. Go to the Members Attributes block and click edit 

6. Scroll down to First Name and Last Name to make changes 

7. Click Save 

Note! Name changes will not impact the member's account access, since we use email as the unique identifier and Rewards ID. 

Follow the steps below to edit a member's email address in Cheetah:

• 1. Search for original email in CSR > People

  2. Select Edit profile

  3. Select Edit email

  4. Click Save

  5. Check RICS and make sure the correct email is associated with the customer’s correct purchase history. Edit email if needed or merge emails if the old/wrong email address and new/correct email address both exist in RICS.

If a customer wants to change their email address, please note! 

1. Any new email created in RICS + enrollment leads to the creation of a new Rewards account in Cheetah.

2. If you edit an existing member's email in RICS, this also leads to a new Rewards account in Cheetah. 

3. Therefore, if you edit an existing email in RICS, follow the Email Merge or Email Update guides below to keep customer’s Rewards information tied to the same rewards account and balances when you process an email change in RICS. 

Follow the steps below to merge accounts in Cheetah. 

Reminder! You'll need to ensure that emails are merged or updated in RICS as well to ensure the member has access to the Customer Purchase history. 

• 1. Search under CSR > People for the email, select member account (click into account) select More in top right

  2. Select Merge accounts in drop down

  3. Enter old/wrong email in search field. Important note! This is the email the member no longer want to use! 

  4. Click Preview

  5. Scroll down, select Merge

  6. An alert will appear, indicating that the merge was successful

Follow the steps below if you need to add or subtract Points from a member's account:

Navigate to Members > CSR > People > Search member's account 

• Within the member's account, select Adjust Metrics in the upper right 

• Fill out fields, including: 

• Adjustment Type: Add or Deduct

• Metric Type: Points

• Amount: (the total amount of points you want to add or deduct)

• Reason: (this appears on user’s app - be sure the comment is clear and helpful for the customer)

The adjusted Points will appear in the member's account and the app after about a minute. Refresh the page to check for updates. 

If you add enough Points to cover to a $15 Reward, the Points will convert to a $15 Reward the day after the points are applied. 

If customer needs a $15 Reward on the same day, see below to issue a $15 Reward immediately. 

Navigate to Members > CSR > People (search for the member's email). Then follow the steps below:

1. Select More in top right corner

2. Select Issue Offer

3. Find $15 Reward

4. Click Issue 

5. Click OK 

$15 Reward will automatically appear in the member's account and within the app. 

Note! If applicable, deduct points to balance out for the application of the $15 Reward. For example, if a customer has 140 points, but they are missing 10 points and you want to give them a $15 Reward immediately, issue a $15 Reward and deduct 140 points. 

Navigate to Members > CSR > People (search for the member). Then follow the steps below:

1. Go to the Offers tab in the customer’s profile

2. Select Action

3. Select Cancelled or Completed (depending on why you are removing the Reward)

For Company locations only

Operating Partners do not need to designate employees within Cheetah. SST handles the employee designation. This includes a new process where we upload current employee lists to Cheetah, employee information is cross referenced with members, and any current employees are designated. Former employees are also removed from the employee designation.

As a reminder, employees are not eligible to redeem Fleet Feet Rewards. This new process will ensure that employees do not accrue Points, earn Rewards or receive Reward emails so we can avoid confusion moving forward.

For Franchise locations only

SST does not have access to employee lists for franchise locations, so we ask that franchisees continue to follow the existing process to designate employees within Cheetah. Steps include:

1. Log into Cheetah, linked here. If you don’t have access to credentials please fill out this form.

2. Go to Members. Then search the member's name or email.

3. One you're in the member's account, click Profile in the menu of options.

4. Go to Member Attributes and click Edit.

5. Scroll down to where it says Employee and check box to indicate that this member is a Fleet Feet employee. Then scroll and click Save.