Terms & Policies

ANIMAL-CARE SERVICE TERMS

Booking

A request does not reserve dates. New clients receive a review of their care plan, schedule and full price. After a first completed visit, eligible returning clients may authorize one unchanged routine visit through Returning Clients; changes and special care receive review. After you approve the exact service, dates and total, we email a secure Stripe invoice. Wait for the invoice before paying. Your booking is confirmed only after verified payment and our written confirmation.

Where and what we can care for

Fifth & Flamingo provides non-veterinary animal care in Foley and Orange Beach, Alabama. Service is limited to these two cities. Care at homes, vacation rentals, condos and RV sites requires safe access and any necessary property permission. We do not offer services for dangerous or venomous animals, or animals with a history of aggression toward humans or biting. This applies to all species. We may decline or stop a service if information is incomplete, an undisclosed safety risk arises, access is unsafe, or care falls outside our training, insurance, or agreed scope.

Your part

Give us accurate, current details about your pet’s health, behavior, medications, mobility, veterinarian, emergency contact, schedule, and property access. Provide safe access, working locks, needed supplies, and a reasonably safe setting. Tell us promptly when something changes.

Price and payment

Prices are in U.S. dollars. We confirm the final price and any holiday or custom-care charges in writing before payment.

New clients and Meet & Greets

New clients receive 25% off their first service. New-client in-person Meet & Greets require a $15 deposit applied toward the discounted first service. If the Meet & Greet is completed and the client does not proceed with service, the $15 is nonrefundable. This deposit is a payment toward service, not an additional discount.

An in-person Meet & Greet is used when home access or orientation is needed, for sitting, senior/complex/special-care cases, when the owner requests one, or when professional judgment indicates it is appropriate. It is not required for every new client. Established clients update only changed details and do not repeat full intake or Meet & Greets unnecessarily.

Your quote separately shows the regular first-service price, 25% discount, discounted total, deposit already paid and remaining balance. A $25 first service is $18.75 after the discount; with a paid $15 deposit, $3.75 remains due. No Meet & Greet deposit is collected when no in-person Meet & Greet is needed. The completed Meet & Greet deposit rule is separate from service cancellation terms.

Changes and cancellations

Unless your written booking approval says otherwise:

At least 48 hours before the first affected visit: refund or service credit.

Less than 48 hours: we may charge 50% of the affected service.

Less than 24 hours, same-day cancellation, or a visit blocked by unavailable access: the affected service may be nonrefundable.

If we cancel and cannot offer a suitable alternative: refund of the affected service.

Any processing fee Stripe does not return may be deducted from a cash refund. Different terms for holiday or extended bookings will be disclosed before payment.

Medication and emergencies

Routine medications as instructed may be provided with complete written directions. Injections, complex medication, post-surgical care, and unusually involved care require discussion and written acceptance before booking. Visits do not replace veterinary treatment. If urgent veterinary care appears necessary and we cannot reach you, we may contact your veterinarian or seek reasonably necessary emergency care. You remain responsible for veterinary, transportation, and other third-party costs.

Visit safety

We may shorten or adjust a walk or visit for severe weather, unsafe temperatures, traffic, illness, or another immediate safety concern, and will communicate significant changes when reasonably possible.

Privacy and contact

Our Privacy & Data Use page explains forms, payments, photos, and records. For questions, changes, or cancellations, email info@fifthandflamingo.com or call or text (251) 206-0231.