Privacy & Data Use

What we collect

We collect the details needed to review and provide care: contact information, service address, dates and times, animal information, accepted care instructions, veterinarian and emergency contacts.

How we use it

We use these details to plan visits, communicate, document care, respond to emergencies and maintain business records. We do not sell personal information.

Forms, payments and administrative processing

Google operates our forms, files and calendar. Stripe processes approved payments; we do not receive or store your complete card number. We also use ChatGPT-assisted administrative processing to review approved booking records, send invoices, verify payment and prepare scheduling. Sally reviews new clients, changed care and exceptions. Eligible unchanged repeat visits use your explicit service, price and date approval with automated checks. Sensitive care and access details are kept out of invoices and routine customer emails.

Do not put door or alarm codes in the initial request form. We arrange access privately after review.

Photos and videos

Care updates sent directly to you are private. Public use on our Facebook, Instagram or website requires separate optional permission. Declining does not affect care or pricing. We exclude identifying client/home details and people from animal-only marketing consent. You can withdraw permission for future use by contacting us; we will make reasonable efforts to remove material from accounts we control.

Records and your choices

Access is limited to people who need records to provide or administer service. We retain records only as reasonably needed for care, safety, accounting, insurance, disputes and legal obligations, and review continued need periodically.

For questions, corrections, consent withdrawal or deletion requests where retention is not required, email info@fifthandflamingo.com or call or text (251) 206-0231.