Troubleshooting

ISSUE: My student has the R/W extension installed and we don't see the purple puzzle piece in the upper right hand corner of Google Chrome.

  1. Make sure the student is logged into the computer AND into CHROME as themselves using their FCPS credentials.


ISSUE: My student had access to the R/W extension in the past, but the purple puzzle piece icon has since disappeared.

  1. Make sure you accept permissions to re-enable the extension. When the extension has an update, it will prompt the user to accept new permissions. If they decline, the icon disappears until you accept.

  2. Directions can be found here.


ISSUE: Is there another way to get the R/W extension to "read" an inaccessible PDF other than using the Screenshot Reader?

  1. Use the Kami extension to change the inaccessible PDF to an OCR PDF. See directions here.