Please read all the information on this site. If you still have a question please click the Contact Us button and a member of staff will get in touch:

FAQs

Please see some frequently asked questions below.
We will continue to update this page with information as queries come through to the College.

What do I do if I can't remember how to log onto CristalWeb?

If you have forgotten your CristalWeb password, please contact IT support as soon as possible by using the IT portal here. If you are unable to use your College email and need to contact IT using a personal email address, please email support@theprospecttrust.org.uk and make sure you include your College ID number.

Why can't I see my exam results on CristalWeb?

If you cannot see your results on CristalWeb, it is likely that you have not completed the College's clearing process. There are instructions on how to complete the College's clearing process in the 'Clearing from College' section of this website.

I am overseas and cannot view my exam results - what do I need to do?

We sent you an email about this in June and asked you to let us know in advance if you will be abroad for results days, but not in one of the following countries:

Europe (excluding: Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Romania, Serbia and Ukraine)
USA
Canada
Australia
New Zealand

If you will be in a country not on the list above, please make sure you have completed this Form using your College Google account. We will then make arrangements to email your results to you as soon as possible on Results Day.

Please note that emailing results is a manual process, and while we will aim to send results as quickly as possible after release, there may be some delay. We cannot issue results over the telephone, so please remain patient and wait for us to email you.

What shall I do if my Multi Factor Authenticator (MFA) doesn't work?

Please email the IT team on support@theprospecttrust.org.uk including screen shots of any error messages. Remember that if you are contacting us with your College email address you will need to do so via the IT portal.

Where can I get advice about my university place?

For advice on Higher Education, please visit the 'Higher Education Information' section on this website. This page outlines the actions you might need to take, and includes a link to a Google Form if you wish to contact a member of the pastoral team for further advice.

My question is not answered by the information published on this website - what should I do?

Please complete this Google Form and a member of College staff will respond to your query directly.

I am not happy with my results - how do I order my script or get a review of marking?

Please go to the 'Post-Results' section of this website for all the information you need about ordering a script or getting a review of marking. You can then make the appropriate order through CristalWeb.

Please note that if you are outside of the UK it is not possible to order any remarks online, you will need to call us on 01252 688200

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