Please read all the information on this site. If you still have a question please click the Contact Us button and a member of staff will get in touch:

FAQs

Please see some frequently asked questions below.
We will continue to update this page with information as queries come through to the College.

What do I do if I can't remember how to log onto CristalWeb?

If you have forgotten your CristalWeb password, please contact IT support as soon as possible on support@theprospecttrust.org.uk. Make sure you include your College email address and College ID number in your email and preferably do so from your College email account.

Why can't I see my exam results on CristalWeb?

If you cannot see your results on CristalWeb, it is likely that you have not completed the College's clearing process. There are instructions on how to complete the College's clearing process in the 'Clearing from College' section of this website.

I am outside of the UK and cannot view my exam results - what do I need to do?

We sent you an email about this in July and asked you to let us know in advance if you will be out of the country for results days so that we can share your results with you via your personal email address. If this affects you, please complete this form as soon as possible to let us know.

What shall I do if my Multi Factor Authenticator (MFA) doesn't work?

Please email the IT team on support@theprospecttrust.org.uk including screen shots of any error messages.

Where can I get advice about my university place?

For advice on Higher Education, please visit the 'Higher Education Information' section on this website. This page outlines the actions you might need to take, and includes a link to a Google Form if you wish to contact a member of the pastoral team for further advice.

My question is not answered by the information published on this website - what should I do?

Please complete this Google Form and a member of College staff will respond to your query directly.

I am not happy with my results - how do I order my script or get a review of marking?

Please go to the 'Post-Results' section of this website for all the information you need about ordering a script or getting a review of marking. You can then make the appropriate order through CristalWeb.

Please note that if you are outside of the UK it is not possible to order any remarks

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