Organization/Part 1:
Marriott is a extensive hotel company featuring an international brand of full service hotels that started in Bethesda, Maryland. The company has 582 high-end hotels with about 205,053 room currently in use. The hotels are stylish and include different amenity services.
Mission: The mission of the brand is "good food and good service at a fair price" (Marriott Hotel Website).
Industry Operations/Locations: Marriott hotels is an international company, meaning there are many hotels in Europe, Asia, along with being all throughout America. The hotels are situation in bustling metropolis, college towns, vacation destinations, and small communities.
Relation to Career Goals: This organization ties directly into my career goals because I am intrigued in the hospitality industry. I have experience working in higher-end restaurants but would like to gain experience in hotels too. One day, I would love to become a luxury hotel GM, so I would like to gain as much experience as possible in hospitality. I am looking to gain any customer service experience that will allow me to better understand how restaurants and hotels are ran.
Networking/Part 2:
Industry Focus: These are industries that are hospitality focused and will help me understand the ins and outs of the industry. All these brands relate to the Marriott brand because they all have a goal of ensuring positive customer experience.
Hotel Brands: Hilton, Hyatt, Four Seasons, Ritz Carlton (sub-brand of Marriott), Holiday Inn, etc
Restaurant Brands: Lettuce Entertain You, Boka Group, Tao, Cheesecake Factory, Buffalo Wild Wings
Other Related Organizations: The United States Tennis Association, any airline brand, etc
Important Job Titles:
Restaurant Manager
Hotel Receptionist
Director of Rooms
Front of House Manager
Director of Sales and Marketing
Parking Attendent
Manager of Bake of House: Restaurant Related
Chefs
Professional Contacts:
Genevieve Patt - Manages the hospitality program for the US Open Tennis Championships. Contact method through Linkedin.
Alison Bailine - Sales leader at Marriott international. Contact method through Linkedin
David Pinkham - Global Business Operations Communications at Marriott International. Contact method through Linkedin
Interview Questions:
What is the most crucial advice for someone looking to join the hospitality world?
What is the hardest part of the job regarding customer service?
What skills does a successful manager possess?
How do you handle challenging situations regarding a guest? What happens when a guest is disappointed?
What are the unavoidable costs in the industry?
What strategies do you take if the business is not making as much profit as in the past?