For Any Questions about eXp First Look at the eXp Explore Guide!
Video to watch: https://exprealty.workplace.com/100028380075595/videos/244542603168407/
Send anything needing signatures- electronically to: ut.broker@exprealty.net
When in doubt send anything to: ut.broker@exprealty.net because it is monitored by many people who can help!
Referrals
BPOs
Rental Lease Transactions
eXp Realty agents have free access to Business Lounges in more than 1200 locations across the globe — including most US states, 95 countries and such exotic vacation spots as Cape Town, Dubai and Monte Carlo.
Regus Locations include fully-equipped offices and professional administrative support from center teams as well as access to Wi-Fi. meeting rooms, day offices and video communications. The Regus Business Lounges are free to all eXp Agents with a Regus Card or copy of their Temporary ID #.
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Short Use Day Offices, Meeting Rooms, Print/Fax Services, Mail Handling and Designated Cubicles or Co-Working spaces are available at a discounted rate through Regus. All services, other than the business lounge, will incur additional charges which will be billed to the agent by eXp Realty if not paid directly to Regus at the time of the visit. Another plus for eXp Agents — Regus Locations are a great place to network!
(Please allow 3-5 business days for Regus to process your membership)
Upon your membership being processed completely, you will receive your Regus Card within a few weeks. In the meantime, you will use the copy of your temporary Regus ID #.
Knowledge Base
Utah Broker Room
Once you are logged into eXp World -
Click GO TO
Click BROKER STATE ROOMS
Click Utah State
Agent Transitions & Onboarding
Once you are logged into eXp World -
Click GO TO
Click AGENT EXPERIENCE/ONBOARDING
Click LOBBY to pull a ticket for help from a live agent
Click SELF HELP (Active) or SELF HELP (Onboarding) for resources to FAQ's
General Agent Onboarding Questions: agentonboarding@exprealty.net
After Onboarding General Questions: agentservices@exprealty.net
Utah Agent Transition Professional (Individuals): silvy.ramirez@exprealty.net (Silvy Ramirez)
Utah Agent Transition Professional (Teams): babette.livingston@exprealty.net (Babette Livingston)
* Existing agents should contact ATP for non-transactions questions like name changes, team information, banking updates, etc.
Transaction Settlement Specialists
*Contact Payment Processing for financial aspects of existing or archived transactions
Accounting
Once you are logged into eXp World -
Click GO TO
Click ACCOUNTING
Click LOBBY to pull a ticket for help from a live agent
General Inquiries: accounting@exprealty.com
Accounts payable (commission and revenue share payments, update direct deposit): accountspayable@exprealty.net
Accounts receivable (pay bills or update payment information): accountsreceivable@exprealty.net
Agent equity program: stock@exprealty.net
Revenue share program: revenueshare@exprealty.net
*Contact Accounting for non transaction related questions such as - payments processed to agents/vendors, billing/collections, cash management, administering equity- related programs, W9, direct deposits, capping status, rev share calculations, stock inquiries, and other billing questions.
Tech Outpost
Once you are logged into eXp World -
Click GO TO
Click TECH SUPPORT/OUTPOST
Click LOBBY to pull a ticket for help from a live agent
General Inquires: support@exprealty.com
*Contact Tech Support if you are experiencing technological difficulties with systems such as - Enterprise, eXp World, kvCORE, & Passport/Email Forwarding
Skyslope
24/7 Support:
Phone Number - 1-800-507-4117
Roll Out Phone Number - 1-855-966-1397
(6am-8pm Central Pacific Time - For Payment Processing)
Enterprise
Enterprise Support: enterprise@exprealty.com