Travel and Tourism

Summary of course content

This course is the base-level vocational course in travel and tourism. It is designed to enable a learner who has little or no experience of travel and tourism to gain the basic skills for work, as an introduction to employment in the industry. Specific employability skills are experienced in the Travel and Tourism: Employability (National 5) unit. All other units have been designed to include skills which are essential for employment in the travel and tourism industry. Customer care and enterprise skills related to selling are included in a second unit Travel and Tourism: Customer Service (National 5). Product knowledge relating to dealing with customer enquiries feature in the remaining two units: Travel Tourism: Scotland (National 5) and Travel and Tourism: UK and Worldwide (National 5).

Summary of unit content

Units are statements of standards for assessment and not programmes of learning and teaching. They can be delivered in a number of ways; however Skills for Work units are designed to provide an experiential learning process.

Travel and Tourism: Employability (National 5)

The general aim of this unit is to enable learners to develop skills to become effective job seekers and employees in the travel and tourism industry. Learners will be introduced to the different functions of travel and tourism organisations and employment opportunities across the industry. Learners will gain an understanding of the skills and qualities identified by employers as being the most important in the travel and tourism industry. Learners who complete this unit will be able to investigate different careers from across the travel and tourism industry. They will also be able to demonstrate employability skills and plan for employment in a particular travel and tourism job.

Travel and Tourism: Customer Service (National 5)

The general aim of this unit is to allow learners to develop the skills and knowledge to enable them to meet the needs of customers. Learners will be able to develop communication skills and learn about promoting products and services and how to deal with customer issues.

Learners who complete this unit will be able to establish and respond to customer needs and promote a range of products and/or services from the travel and tourism industry. Learners will also be able to deal with a customer issue in a travel and tourism environment.

Travel and Tourism: Scotland (National 5)

The general aim of this unit is to enable learners to develop their knowledge, in relation to travel and tourism in Scotland, and the skills required to meet the needs of customers. Learners who complete this unit will be able to carry out an investigation of travel and tourism in Scotland and meet customer holiday needs.

Travel and Tourism: UK and Worldwide (National 5)

The general aim of this unit is to enable learners to develop their knowledge, in relation to travel and tourism in the United Kingdom and the rest of the world, and the skills required to meet the needs of customers. Learners who complete this unit will be able to carry out an investigation of travel and tourism in UK and rest of the world to meet the customer holiday needs.

The National 5 Travel and Tourism: Skills for Work Course has a course structure which is consistent with the course structure of the National 4 Travel and Tourism: Skills for Work Course. Both courses form a suite of courses.

Conditions of award

To achieve the award of National 5 Travel and Tourism Skills for Work Course, learners must achieve all the required units as outlined in the course outline. They will be assessed pass/fail within centres. Skills for Work courses are not graded.