frequently asked questions

FAQ


About EPIC INK

We're all FAMILY here and so are YOU!

15 years of keeping Oregon beautiful! EPIC INK offers you the highest quality tattoos and body piercings by EXPERIENCED PROFESSIONALS! Our Artists specialize in all styles and sizes of tattooing with extensive portfolios exemplifying Custom, Traditional, Color, Black & Grey, Cover-ups, Reworks and various cultural styles of tattooing. Have us design a personalized tattoo just for you, bring your own or choose from thousands of designs in our bright, clean, state of the art studio. We ALWAYS use new sterile needles, inks and Hospital grade equipment and supplies for every procedure. All of our artists and staff have extensive training in First-Aid, disease prevention and blood-borne pathogens ensuring your health & safety! We look forward to serving YOU!

Cancellation & "No-Show" Policy

Tattoo appointment deposits are NON-REFUNDABLE and a FULL 48 Hour Notice is required to reschedule (regardless of emergencies or illness – unless medical proof can be provided).

I agree to forfeit my deposit and my credit/debit card cannot be refunded if any of the following apply:

I cancel, I do not appear, or am more than 20 minutes late for my appointment. I arrive under the influence of drugs or alcohol and/or without my ID identification (required by law for us to provide services).

- Deposits cannot be transferred to someone else.

- Substantial design/art changes may result in a reschedule or cancellation.

- There are NO CASH refunds (in the rare event you receive a refund, a 10% credit/debit card processing fee will be applied).

FOR APPOINTMENTS WITH CARD HOLDS: If your appointment is booked with a credit/debit card hold, we will charge your card for the appropriate deposit amount if the Cancellation Policy is violated.

You can reschedule by email: info@epicink.com

PIERCING QUESTIONS

Piercing Appointments

Piercings are done by appointment only and can be booked from our "APPOINTMENTS" link. Pick a day and time from our calendar and you have an appointment. The average piercing takes about 10-20 minutes.

Do You Sell Jewelry?

Yes!!! We have many fully stocked display cases filled with titanium, bone, horn, stone and other types of beautiful jewelry. We are currently only able to sell jewelry by appointment (please use "APPOINTMENT" link to schedule)

Piercing Prices

Piercing prices start at $35 and vary by location & jewelry type (jewelry is included).

.

$35.00

Ear Lobe

Lobe Stretch

Forward Helix

Helix

Flat

Tragus

Rook

Eyebrow

Nostril

Side Lip

Navel

Nipple


$45.00

Conch

Snug

Daith

Medusa

Monroe

Labret


$50.00

Septum

Industrial

Tongue

Do Piercings Hurt?

TATTOO AFTERCARE INSTRUCTIONS

1. With clean hands remove bandage in 4–6 hours (If bandage sticks loosen with water). Gently wash tattoo

2-3 times a day with Dial Antibacterial Soap. Blot dry with a clean towel. Do not re-bandage.

2. After washing, apply H-2-Ocean Skin Moisturizer 3-5 times daily (or more) to minimize scabbing.

H-2-Ocean Skin Moisturizer is available for $10 dollars at the studio & is HIGHLY SUGGESTED.

3. Repeat steps 1 & 2 for 3-4 weeks or until tattoo is completely healed.

DO NOT USE - Vaseline, Petroleum Jelly, Bag Balm, Neosporin, Aloe or other ointments, creams,

gels, etc. as these products may have an adverse effect on your tattoo.

- Scabbing may or may not occur & is a normal part of the healing process. Scabs may last 1-4 weeks.

- NEVER PICK or SCRATCH SCABS!!! Damaging the light scab formation will result in

poor and/or loss of color.

- As scabs fall off your tattoo will look “waxy” and “dull” in color. This is normal! DO NOT WORRY! Give

new skin cells about 1-3 weeks to regenerate and your tattoo will look as good as new.

- Itching can be relieved by slapping or using H-2-Ocean – DON’T SCRATCH or PICK!

VERY IMPORTANT!!!

- Do not soak your tattoo in bath, shower, lakes, rivers, streams, pools, hot tubs, etc. until fully healed.

- It is O.K. to shower as normal, just keep tattoo out of water as much as possible. Never soak!

- Body fluids, blood and ink may seep from tattoo – use old clothes, sheets, etc. to avoid staining.

- Avoid direct sun while healing. The sun can fade colors over time, use sunscreen for best longevity of color.

Chap-stick with sunscreen can be used easily for smaller tattoos.

- Wear loose clothing to relive discomfort. Avoid rubbing from bra straps, belts, waist bands, socks, etc.



Most people experience some level of heightened sensation or discomfort during the piercing procedure. The amount of discomfort you may feel is influenced not only by the location of the piercing but by your state of mind. When performed by an experienced piercer, most piercings require only a second to be performed. Many people find breathing exercises helpful towards relaxation, concentrating on breathing slowly and deeply during the entire procedure, even while the piercer is preparing for the piercing. Many piercers will work with your breathing pattern. Holding your breath will cause you to tense.

Upgrading / Removing Jewelry

We carry a wide selection on jewelry. We can also help you "guage" your piercings to accomodate for larger sizes of jewelry.


We will remove your Jewelry for you for a small fee (usually ~ $5).

We suggest that if you like your piercings you leave something in them at all times. Ears tend to stay open well without jewelry on most folks, but the same is not true of most body piercings. Removing your jewelry, even if you have had a piercing for years, is a trial and error process.

If you need an X-Ray, MRI, CAT Scan, Mammogram or other medical procedure, you can use Tygon or PTFE. These are retainer options the same thickness as your jewelry that can be inserted in the piercing to keep the hole open in situations where metal jewelry is not acceptable. We keep retainers in stock and can assist in putting them in.

Pregnancy & Breastfeeding

Many women leave their body jewelry in place. Some women leave jewelry in during their entire pregnancy and delivery. If, during your pregnancy your piercing(s) becomes uncomfortable, you can replace the jewelry with Tygon or PTFE. These will bend with your changing body and be more comfortable. Once your pregnancy is over, you can return to the original jewelry. If there is no discomfort, you can leave the jewelry as it is. The feedback I’ve gotten from women who are breast feeding is either that it doesn’t change anything at all, or that milk comes from the piercing sites, as well as the milk ducts. Most women do remove their jewelry to breast feed because of the potential choking hazard if jewelry becomes loose.

Piercing Minors?

The minimum piercing age in our studio is 13 (Certain restrictions apply. If you are a minor, please call in advace). For any piercing of a minor, a parent or legal guardian must be present to sign a consent form. Proof of state issued photo identification is required from the legal guardian and a bona fide form of identification from the minor. Under no circumstances is it acceptable or appropriate for a piercer to perform piercing on the nipples (etc.) of an individual under 18 years of age.

18 and over for tongue & septum piercings.

TATTOO QUESTIONS

All appointments are made through email only - How do email appointments work?

Once you have sent an email we will review your request & contact you in the order received. Reply times may vary from 24 hours to ~ 2 weeks (maybe more). We try to reply to everyone ASAP throughout the day to avoid unnecessary wait times. However, we're usually tattooing all day everyday (except Tuesdays) and may not be able to reply immediately. On Tuesdays, all three artists spend a full 8 hr. day going through all submissions to get everyone sorted and assigned to the first available artist. Wait times vary per artists workload.

Once reviewed, we will generally reply with a price quote & a private link to book an appointment in our calendar. DONE!

If your tattoo is more complex and requires meeting with an artist in person, we will send you a link to schedule a "Consultation Appointment" instead. At the consultation you can meet with an artist in person to discuss the many variables that ultimately determine price, time, availability, etc. (please see FAQ "Consultations" below for more info).

If you've requested a "walk-in" and we have time, we will contact you. If we don't reply, we unfortunately don't have any openings and kindly suggest scheduling an appointment.

Although we would love to tattoo everyone, we may not be able to accommodate everyone's request and we may not be able to make that determination until it is your turn for review. Thank you for understanding.

"What's your soonest opening? How long is the wait? When will you call me?" etc.

We are asked this question daily and the answer is... it depends... daily!

We have 3 artists with varying schedules and we work by appointment and in order received. To get a tattoo appointment (including walk-ins) please send us an email (see "Step 2" below).

We will call or email you when it is your turn. This may take minutes to weeks depending on our current workload. Actual tattoo dates & times can vary from "today" to months depending on the scope of your request and our availability.

We schedule extra time for every tattoo and sometimes this can create openings for "walk-ins". If we do have an opening, we refer to the email submissions to fill those spots. We are a pretty busy studio, so we recommend scheduling an appointment to guarantee a date & time instead of trying to "walk in".

The same can be said for larger custom tattoos and/or artwork. The wait depends on "how much" custom artwork you require, your artist and how many customers they have ahead of you. The best way to know about availability for larger work is to schedule a "consultation appointment" where you can discuss your tattoo ideas and scheduling with your artist in advance (see "Consultations").

Tattoo Appointments & Walk-ins

All tattoos are currently by appointment. You can request a tattoo by sending an email to info@epicink.com.

Please include the following info:

Name, phone, email, tattoo description, price range, etc.

We will contact you in order received.

"Walk-ins" (or "today" tattoos) are welcome (if we have time). To get a "walk-in", you MUST submit an email first so we can see what you want done. If we have any openings, we will contact you. If we do not reply, we simply didn't have any openings at that time..

We DO NOT schedule tattoo appointments by phone, text or social media at this time.

Tattoo Prices

The best way to get a price quote is to send us an email.


Our shop has a $100 minimum and our Hourly Rate is $150


We price in TWO ways, “Set Price” or “By the Hour”.


“Set Price” = A set price agreed upon in advance by you and your artist (regardless of time)


“By the Hour” = Pay hourly ($150) with a 3hr minimum per session.


Prices are determined by time, size & level of complexity. In many ways, you can help determine the price because designs can be made larger, smaller and/or modified to fit your budget. Let us know how much you feel comfortable spending and we will work closely with you to design a custom tattoo that fits your price range.

Groups & Friends for Tattoos

Groups are welcome to book separate appointments with separate artists at the same time. You are also welcome to schedule "back to back" appointments but, only one person will be allowed in the building at a time.

Tattoo Consultations (Meet w/ artist first)

Consultations help define the many variables that will help determine the time, price and overall scope of your tattoo. All consultations are FREE and provide an excellent opportunity for you to meet with an artist to discuss your ideas BEFORE you get a tattoo. After reviewing you email submission we will send you an email link for a consultation if one is needed (consultations appointments are generally reserved for larger, more complex tattoos requiring custom artwork etc.).


Please note: The wait time for your actual tattoo date after a consultation varies and can be within days to months depending on your artists workload.


“Consultation Appointments” are FREE and without obligation to get a tattoo, however to book an Artist (1-2 hours at no charge) a $25.00 cash deposit (payed in studio) or a $25 online card hold is required. These deposits/holds are immediately refunded/released provided you do not miss your appointment. Deposits help eliminate “no-shows” and allows us to work with serious clientele on a professional basis. Sorry, we DO NOT schedule consultation appointments without the deposit.

Tattoo Minors?

We won’t turn you away based on age. You are welcome at Epic Ink and we are happy to help you discuss any and all of your questions about tattoos. We believe it’s never too early to plan ahead and to do research regarding your health & safety as well as explore your design with your future artist. We’ll even give you FREE aftercare on your 18th birthday (just mention it before your appointment).


With that said, unfortunately in Oregon you must be 18yrs old with a valid Government issued photo I.D to get tattooed (regardless of parental consent). See you soon!!!

Choosing An Artist - Who Should I Have Do My Tattoo?

Next to safe tattoo procedures, the artist’s portfolio is crucial. Our portfolios are proudly displayed in our studio and online to show our diversity, our originality, our experience, and quality of tattoos. This is very important. Find an artist whose style and technical aspects appeal to you, and look closely for crisp application of the tattoos. Tattooing is incredibly difficult. Without years of theory, study, and experience, a tattooist cannot apply a good tattoo. Always ask to see the artist’s work, they should be proud to show you. There is no better way to see their art work than to see their tattoos. Look closely at the line and color quality of the tattoos. Ask people where they got tattooed, especially if you really like the work you see. We are proud of our reputation.

TATTOO AFTERCARE INSTRUCTIONS

T A T T O O A F T E R C A R E

- We recommend Aquaphor Ointment & Dial Antibacterial Soap ($3 ea. or $5 for both - available at Epic)

- With clean hands, remove bandage in 2-4 hours (if bandage sticks loosen with water) Do not re-bandage.

- Gently wash tattoo with warm water & mild antibacterial soap removing any blood & plasma

- Blot dry and apply a very thin layer of Aquaphor ointment. Do not re-bandage

- Repeat this process 2-3 times a day or as needed until tattoo is fully healed. Healing may take 1-4 weeks.

DO NOT USE - Vaseline, Petroleum Jelly, Bag Balm, Neosporin, Aloe or other ointments, creams, gels, etc. as these products may have an adverse effect on your tattoo.


- Use an ice pack if desired to reduce swelling and help soothe from longer sessions. Make sure the pck is dry and not wet.

The cold can help slow blood & plasma production and also accelerate healing time.

- Never pick or scratch. Doing so may result in poor healing and/or color loss.

- While healing, your tattoo may look “dull” or “waxy”, this is normal. New skin cells will regenerate after 1-4 weeks

and your tattoo will look like new. Some color may flake off with dead skin cells around 2-3 weeks, don’t worry this is normal.

- Itching can be relieved by slapping gently or using Aquaphor - DON'T SCRATCH or PICK!

VERY IMPORTANT!!!

- Do not soak your tattoo in bath, shower, lakes, rivers, streams, pools, hot tubs, etc. until fully healed.

- It is O.K. to shower as normal, just keep tattoo out of water as much as possible.

- Body fluids, blood and ink may seep from tattoo – use old clothes, sheets, etc. to avoid staining.

- Avoid direct sun while healing. The sun can fade colors through years of exposure. Use sunscreen to protect & for best longevity of color.

- Wear loose clothing to relieve discomfort. Avoid rubbing from bra straps, belts, waist bands, socks, etc.

CONGRATULATIONS ON YOUR NEW EPIC TATTOO & THANK YOU!


CALL US IF YOU HAVE ANY QUESTIONS, WE'RE HAPPY TO HELP - 541-944-5433

GENERAL QUESTIONS

Gift Certificates

We do sell gift certificates! They are good for one year after purchase.

Please send an email to info@epicink.com to schedule an appointment to purchase (sorry no walk-in purchases at this time)

Gift certificates are non-refundable

Facility & Artist Licensing

Our facility is fully licensed and inspected by Oregon Health Authority and the City of Medford. All tattoo & piercing licenses are clearly on display in our studio.

Artists & Piercers have full licensing and extensive training as required by Oregon state law. We also have extensive training in First Aid, CPR, OSHA, blood-borne pathogens, universal precautions & sterilization ensuring your health & safety.

In addition to schooling as required by state law, the owner has completed two “formal tattoo apprenticeships with old timers as required the OLD SCHOOL way” (before State licensed Tattoo Schools existed).

Do You Use New Needles & Inks?

We NEVER reuse needles or ink! ALL NEEDLES & INK are SINGLE USE ONLY!!! You will NEVER share a needle or ink with another person…EVER…PERIOD!!!


How Do You Sterilize Your Equipment?

We use single-use products and NEVER reuse inks, needles, or supplies… EVER!!!

We comply with all Federal, State & local laws regarding disinfection and sterilization. Where applicable, we sterilize our equipment with an autoclave killing all pathogenic microorganisms known to man. Our autoclave is spore tested monthly by an independent third party laboratory as required by Oregon law. Test results are clearly posted in our studio and kept on file at all times. You are always welcome to see these records and ask any questions you may have regarding your health & safety.

Should I Shop Around For Best Price?

Price shopping is encouraged! The best thing we can tell you is it is a “buyer beware” market. Sterilization and protecting your health is extremely important and one of the primary things you should look for. The artist’s portfolio is also very important. We strongly encourage you to examine your prospective tattooist’s portfolio VERY closely before getting a tattoo. You will want to find an artist you feel comfortable with and that you can trust. We are very confident that you will find the quality of our work and prices extremely affordable. Getting a tattoo by an amateur in their home or elsewhere can be very dangerous, especially if they have no knowledge of sterilization or safe operating procedures. Many communicable diseases can be present in a dirty non-sterile environment. The money spent on a professional tattoo studio is well worth the assurance that the only thing you will get is an awesome tattoo!

Payments & ATM (Automated Teller Machine)

Any outstanding ballance above and beyond your deposit amount will be due at time of services.

We appcept CASH ONLY!!!

We DO have an ATM in the facitlity for your convenience