Program Support Specialist, Community Housing Partners (CHP) 

Posted February 16, 2023

Job Details

Description

The Program Support Specialist supports administrative management of energy conservation and home health and safety programs. Primary duties will include administrative tasks related to effective intake, client service, scheduling, and support for other office and field staff.  The position requires organization, the ability to multi-task, and the commitment to handle confidential and sensitive information in a professional manner.  Regular on-site attendance for handling clients, punctuality, and effective delivery of courteous customer service are all vital to this position.  

Essential Duties and Responsibilities

• Support the Utility Programs team by ensuring proper organization of files, paperwork, and data entry.

• Manage incoming and outgoing client interactions across numerous channels including phone, email, website, etc.

• Assist clients by determining program eligibility and helping them to understand how to participate in programs and what to expect.

• Maintain, update, and add entries to the program database accurately which may require contacting and following up with clients and trade allies.

• Ensure client inquiries, problems, and complaints are addressed and resolved in accordance with company policies and procedures. 

• Provide exceptional customer service during all interactions.

• Work across multiple programs quickly and efficiently with high-quality results.

•  Establish and maintain positive working relationships with clients and partners (internal and external) by ensuring a high level of customer service.

• Provide accurate and timely information related to the client's journey.

• Provide support to all ES programs.

• Continually update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations, as applicable.

• Perform any other duties as assigned by the supervisor or senior department members.

For full posting and to apply, click: https://recruiting.ultipro.com/COM1070CHPCO/JobBoard/059defd5-c252-48e4-b53d-ef372f506961/OpportunityDetail?opportunityId=3010e650-87d3-46c6-a4c9-a0ab1b1e1aef