Complaints Procedure

Complaints Procedure

Most complaints can and should be resolved at a school level.  If you have a cause for concern about the progress of your child, the first person to approach will normally be the class teacher. However, if your concern is more serious you may wish to speak to the Head Teacher or a member of the school management team.

Please do not hesitate to contact the school office to arrange a convenient time.

If a meeting is required with the class teacher this will be arranged as quickly as possible.  If you remain dissatisfied then your concerns will be brought to the attention of the Head Teacher or Depute Head Teachers and a meeting will be arranged as soon as possible.

Hopefully any concerns will then be resolved in this manner.  If however you are not satisfied with the outcome then procedures are contained within ‘How to make a comment, compliment or complaint about a Council service’.  Details of this document are available from the school office or on the council website. 

https://www.eastlothian.gov.uk/info/210560/your_council/12166/comments_complaints_and_compliments/1