Please email techsupport@ecrchs.net for tech support.
Before having you come to campus, we will do our best to resolve your issue remotely or over the phone. If you are having an issue, please email techsupport@ecrchs.net or call us at (818) 595-7517 during our office hours. If necessary, we will ask you to come to campus. Remember, face masks must cover your nose and mouth and be worn at all times while on campus.
If you do not see this course on Canvas, please sign in to Canvas, then follow this link https://ecrchs.instructure.com/enroll/NCC3PE to enroll on the course.
Ensure airplane mode is off
Disconnect from your home WiFi network. Right click on the network name and select forget. Skip this step if you do not know your WiFi network password
Restart the computer
Sign back in to your account
Enter the password for your home WiFi
Find the Global Protect icon near the time and click connect if it didn't automatically connect
Wait 1-2 minutes for Global Protect to connect
If you are still having issues, please continue to the steps below:
Unplug your charger if it is plugged in.
Hold down the power button on your laptop for about 30 seconds.
Wait an additional 30 seconds. This should perform a "hard reset" of the hardware on your computer.
Plug your computer back in and turn it on. Sign in and make sure Global Protect connects.
If you receive a message that says "Captive Portal Detected," follow these steps:
Ensure you are still connected to the network
Open Google Chrome, then go to gstatic.com/generate_204
This should force the Captive Portal sign in to appear, so you can sign in to the network.
If this is a public network, be sure to read any terms/conditions and consult your parent or guardian before connecting.
Please try these troubleshooting steps:
Unplug your charger if it is plugged in.
Hold down the power button on your laptop for about 30 seconds.
Wait an additional 30 seconds. This should perform a "hard reset" of the hardware on your computer.
Plug your computer back in and turn it on.
Please do not let your computer’s battery reach 0%. If you can still access all your classwork and ebooks, we can resolve this issue when students return to campus. If this issue is preventing you from accessing your materials, please come to the Tech Office between 8am and 12:00pm
If you have a USB cable that connects to your printer, you can plug that into your school laptop to print. If you do not have a USB cable, save your file to OneDrive or a flash drive. Open the file on a different computer that can print to print your file.
Spectrum is offering a free 60 day internet plan for households with K-12 students with waived installation fees and is opening it's WiFi hotspots to the public for free without data caps or fees.
https://www.spectrum.net/support/internet/covid-19-internet-offer-students
Due to the several security flaws and privacy concerns with Zoom that have led multiple school districts and companies to ban its use, we cannot allow it on our school network or school computers. Please use Microsoft Teams for video conferencing.