Frequently Asked Questions

Q: What can I do if websites are loading slowly on my chromebook?

A: First, check your Internet connection. Then, try clearing your cache & cookies. Click on this link for directions.

Q: What happens if my school-issued chromebook gets lost or damaged?

A: Contact our Tech Support team at dhstechsupport@duarteusd.org or (626) 599-5704 for assistance.

Q: How do I check my school email address?

A: You can access your school email account through Outlook (not through gmail.com). Please click here for instructions.

Q: How can I check my grades and attendance online?

A: All students can check their grades and attendance online using Aeries. Go to Aeries, enter your school email address, click "next," and then click "Sign in with Google."

Q: My chromebook charger is not working, how can I get a new one?

A: Contact the high school at (626) 599-5704 for assistance and they can help coordinate a time for you to pick up a replacement charger.

Q: How do I connect my chromebook to a school-issued hotspot?

A: If you checked out a hotspot from school, please click here for instructions on how to connect your chromebook to the hotspot. If the hotspot has an LCD screen, you can find the directions here.

Q: My chromebook screen is rotated, how do I change it back?

A: Press down on the following keys at the same time: CNTRL, Shift, Reload/Refresh. Your entire screen will rotate 90 degrees each time these three keys are pressed.

Q: How do I check my student's progress on Aeries?

A: Click here for a help document with more details on how to navigate Aeries as a parent/guardian. Click here for the same document in Spanish.

Q: What does the Chromebook Repair/Replace Plan cover?

A: Click here for all the details regarding our District's Chromebook Repair/Replace Plan.