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The Information Technology department uses FreshService for ticketing solutions.
The Information Technology department uses FreshService for ticketing solutions.
New features include:
New features include:
- Password Reset Portal: A portal where employees will be able to reset their DPS passwords.
- Ask Freddy: a helpdesk chatbot that will guide employees and users through possible fixes to resolve IT issues based on end-user identified problems.
Below is a screenshot of the new IT helpdesk portal. Additionally, you can access the new helpdesk by going to http://itsupport.dpsnc.net
Below is a screenshot of the new IT helpdesk portal. Additionally, you can access the new helpdesk by going to http://itsupport.dpsnc.net
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