The Information Technology department uses FreshService for ticketing solutions.

New features include:

1. Password Reset Portal: A portal where employees will be able to reset their DPS passwords.

2. Ask Freddy: a helpdesk chatbot that will guide employees and users through possible fixes to resolve IT issues based on end-user identified problems.

Quick tutorial video links: FreshService and Password Portal.

Below is a screenshot of the new IT helpdesk portal. Additionally, you can access the new helpdesk by going to http://itsupport.dpsnc.net