Q: What is ParentSquare?
A: ParentSquare, is D100's new communication platform that will allow us to unify all parent and guardian communication from the district, schools, classrooms and school activity groups under one umbrella.
Q: Yes, ParentSquare replacing School Messenger, Remind and ClassDojo?
A: ParentSquare is replacing School Messenger and will be the main source of communication for the district. However, this method of communication might not be utilized by all classrooms right away so you may still receive some messages via Remind and/or ClassDojo. We appreciate your patience as we make this transition.
Q: Do I have to create a ParentSquare account?
A: No, but registering gives you access to see old posts, control how and when you get notifications, the ability to choose your preferred language, and so much more!
Q: How do I find the ParentSquare app?
A: You can download ParentSquare in the App Store or Google Play
Q: Do I have to use ParentSquare on my SmartPhone?
A: No, you can log in to https://www.parentsquare.com from a computer.
Q: Why didn’t I receive a ParentSquare invitation?
A: ParentSquare invitations will be sent to all families, staff and students on September 26th. Email and text invitations will be sent to the email addresses and cell phone numbers of families that we have on file in eSchool. Students will receive an email at their D100 email address. If you did not receive a ParentSquare invitation, it is possible we have the wrong contact information in eSchool. Please contact your school to ensure we have the correct contact information on file.
Q: Why doesn’t my ParentSquare invitation link work?
A: Invitation links only last for 24 hours. You do not need to wait for a new invitation! You can proceed to the ParentSquare log on page and create your account with the same email address where you received an invitation.
Q: Why is my spouse’s name on my ParentSquare account?
A: It is recommended that each parent/guardian have their own cell phone or email for emergency situations. However, if multiple parents/guardians share an email address (or have provided the same email address for each of you in our parent contact records), only one person will be able to log in to ParentSquare using that email address. If you'd like to update your email address or phone number, please contact your school.
Q: Who will ParentSquare contact?
A: ParentSquare will notify contacts listed as a Parent or Guardian in eSchool.
Q: If I change my contact information (phone number, email address), how long does it take until that change is in effect?
A: It can take 24-48 hours for your contact information to be synced from eSchool to ParentSquare.
Q: My email is correct in ParentSquare. Why am I not receiving emails?
A: Please check your spam folder to see if your ParentSquare messages ended up there and mark them as “Not Spam.” Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact support@parentsquare.com.
Q: How do I change my ParentSquare password?
A: Please go to parentsquare.com and click “Forgot Password” on the login page. Enter your email or phone number and you will be sent a link to reset your password.
Q: How do I change the email or cell phone number on my account?
A: If you wish to change your contact information, please contact your school office. note that it can take up to 24 hours for changes to take effect.
Q: English is not my first language. How can I receive content in my native language?
A: You can customize your language settings by going to “My Account” and clicking “Change This” under language settings. After choosing a language from the drop-down menu, you will start to receive content in that language.
Q: I am getting too many messages from ParentSquare. How can I receive fewer notifications?
A: Once you activate your account you can choose your notification settings. If you select "digest" you will only receive one summary email in the evening. Learn how to change your notification settings here.
Q: Is there a tutorial where I can learn how to use Parent Square?
A: You’ll find links to easy-to-follow training courses at https://parentsquare.talentlms.com
