PAVE - Frequently Asked Questions

Benefits of PAVE Platform

• What are the benefits of using PAVE?

PAVE provides our clients a fast and efficient way to capture vehicle data and generate condition reports. With PAVE, you can improve your customer experience, reduce costs, and eliminate human inspection errors.

• How can PAVE improve my business performance?

By automating the vehicle inspection process and providing accurate condition reports, PAVE can help businesses streamline their operations and reduce costs. PAVE can also improve the customer experience by providing faster and more accurate appraisals and vehicle listings.

Target Audiences and Use Cases

• What are the everyday use cases for PAVE?

Everyday use cases for PAVE include vehicle appraisals, trade-ins, lease-end maturities, vehicle merchandising, and fleet inventory inspections. You can learn more about use cases here. 

• How can PAVE be customized for my business needs?

PAVE can be customized to meet a business's needs through customizable capture workflows, user access and permissions, and API integrations.

• Can you share some case studies or success stories of PAVE's products and services?

PAVE has helped numerous businesses improve their inspection processes and generate more accurate condition reports. You can learn more about our case studies on our website here. 

How PAVE Products and Services Work

• How does PAVE use AI and machine learning?

PAVE uses AI and machine learning to analyze vehicle data and generate accurate condition reports. PAVE's AI technology can recognize and analyze specific vehicle features and can even detect damage that may not be visible to the human eye.

• What are the different products and services offered by PAVE?

PAVE offers several products and services, including its flagship PAVE Capture platform, which allows businesses to capture vehicle data and generate condition reports. PAVE also offers a suite of APIs that allow businesses to integrate PAVE's technology into their own software applications. You can learn more about our products and technology here. 

• How does PAVE integrate with other platforms?

PAVE integrates with other platforms using its suite of APIs, which allow businesses to access PAVE's technology from within their own software applications.

• What customization options are available for PAVE products and services?

PAVE's products and services are highly customizable, allowing businesses to tailor the inspection process to their specific needs. Customizable options include capture workflows, user access and permissions, and API integrations.

• How does PAVE use AI and machine learning?

PAVE uses AI and machine learning algorithms to analyze images of vehicles and generate accurate condition reports, grading, and repair recommendations.

• How can AI and machine learning improve my business performance?

Businesses can streamline their operations, reduce costs, and improve the customer experience by automating the vehicle inspection process and providing real-time data and analytics.

• How does PAVE ensure the quality of its products and services?

PAVE uses a combination of AI and remote human inspection to ensure the quality of its products and services.

Platform Configuration and Customization 

• Where Do I login into my Account? 

To access your Dashboard, please click here. 

• How can I customize the Branding in my account?

Go to your Dashboard, Settings and click on Branding. PAVE API allows for customization and white labeling of the User Interface and Conditional Reports to meet your custom requirements.

• How do I create and manage API keys?

To create and manage API keys, you can go to your account dashboard and click on the Developer Tab, then API Key, and finally, create a key. You can learn more about the process here. 

• How can I create custom workflows and capture flows for my PAVE account?

You can use the "Custom Capture" section in the PAVE dashboard to create custom workflows, and capture flows for your PAVE account. This allows you to create custom content-driven photo capture flows based on your requirements. You can learn more about the process here. 

• How can I configure and manage user access and permissions for my PAVE account?

You can configure and manage user access and permissions for your PAVE account by going to your dashboard and clicking "Users"  under Settings. You can learn more about user management here. 

• Can sessions Expire? 

You can set up an expiration timeframe under the key settings. If you don’t, then there will not expire. Whether they wait 2 minutes or 2 days, the SMS link will begin the inspection as soon as they click it. The SMS link acts as a receipt so that if the user gets interrupted during the capture (e.g. phone call comes in or they get a text/email), all they need to do is return to the SMS, click it again, and it will return them to the "GET STARTED" page. Clicking on "GET STARTED" will take them back to whatever point they were at in the inspection. You can learn more about Expired sessions here. 

• What factors were taken into consideration when determining the cost for PAVE's Estimate?

PAVE's Estimate default values are derived from a proprietary data set, spanning several years of data collection from one of the largest fleet management companies in the industry. We meticulously gathered thousands of invoices to create a comprehensive and generic estimate table suitable for all vehicle types. The default labor cost of $75 per hour is based on average labor rates across North America.

While the cost of parts remains relatively consistent, labor costs may vary depending on the region. It's important to note that these repair estimate costs are not quotations but rather provide a reliable approximation that leans towards the higher end to allow for flexibility. However, you can customize the values for each of the four repair methods: REPLACEMENT, REPAIR & REFINISH, REFINISH ONLY, and PDR REPAIR (marked as N/A if not applicable) associated with each component.

Moreover, you can set the standard labor rate to accurately calculate the total cost for each repair based on the region where the vehicle would be serviced.

Developer Resources & API Integration Documentation

• What APIs and webhooks does PAVE offer?

PAVE offers a RESTful API that allows businesses to integrate its platform with their existing systems. Webhooks are also available to notify users of certain events in the PAVE platform. You can learn more about Webhooks here. 

• How can I integrate PAVE's APIs with my existing systems?

To integrate PAVE's APIs with your existing systems, you will need to follow the documentation and guides provided by PAVE. You can find the Developer and Integration instructions here. 

• What programming languages and technologies are supported by PAVE's API?

PAVE's API supports various programming languages, including Python, PHP, Ruby, and Java. The API also supports REST and JSON web services.

• Is there a developer community or forum where I can connect with other PAVE developers?

PAVE does not have a developer community or forum, but developers can contact PAVE's support team for assistance with API integration and development.