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Ready to Begin Your Care?
We make getting started simple. Follow these three steps to complete your onboarding:
Step 1: Choose Your Appointment — Lock in your date and time with a therapist right now using our live scheduler below.
Step 2: Submit Your Registration — Head to the registration section below to complete your intake forms and insurance details so we can prepare for your visit.
Step 3: Connect Through Your Portal — Access your secure patient portal to finalize your account, join online sessions, and communicate with your care team.
Questions before booking?
Send us a message on our Contact Page
Visit our Have a Question? section
schedule a brief call with our intake team.
Step 1: Select Your Appointment Below
Step 1: Select Your Appointment Below
STEP 2: Complete Your Registration Form
Click here to complete your new client registration form. Submitting this allows our billing team to verify your insurance coverage in advance and clearly inform you of your copay, coinsurance, or deductible responsibility before your first session so there are no surprises.
Step 3: Final Step
Our Intake Director will email your personalized portal invitation link within 1–2 business days of booking your appointment. Once logged in, you can complete your pre-session screening to help your therapist prepare for your first session. Once established, you can use your portal to join telehealth visits, view and manage upcoming appointments, review billing invoices, and communicate directly with your therapist.
Important for Apple (iPhone, iPad & Mac) Users:
Please open the portal using the Safari browser. Other browsers (such as Chrome on iOS or Facebook/Instagram in-app browsers) may block video, microphone, or form access.
Need Help Before Booking?
Need Help Before Booking?
If you have questions about insurance, therapist matching, or registration, our intake team is here to assist.
Contact Our Intake Team ?
Contact Our Intake Team ?
Phone: (716) 810-2644
Email: intake@discoveringcounseling.com
Patient Portal: https://discoveringbalance.theraplatform.com/#/login
HIPAA-Compliant & Secure: All information submitted is encrypted and sent directly to our administrative team.
In Crisis? If you are experiencing a mental health emergency, please call 911, call/text 988, or contact Western NY Crisis Services at (716) 834-3131.
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