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Have Questions Before Getting Started?
Have Questions Before Getting Started?
We understand that starting therapy is an important decision, and you may have questions before taking the next step. Whether you're wondering about insurance, session costs, therapist availability, or how to get started, our intake team is happy to help you find the information you need.
Reach Our Intake Team
Reach Our Intake Team
Select whichever contact method works best for your schedule:
Send a Message Online
Send a Message Online
Have a general or administrative question?
Schedule an Intake Consultation
Schedule an Intake Consultation
Prefer to speak directly? Reserve a complimentary 5–10 minute phone consultation:
Call Us by Phone
Call Us by Phone
(716) 810-2644
Please Note: Our phone line connects to a 24/7 confidential answering service so your call is never missed; our intake coordinator will follow up promptly.
Looking for Immediate Answers?
Looking for Immediate Answers?
Many common questions regarding insurance plans, out-of-pocket costs, and initial appointments are addressed directly in our knowledge base:
Important Information
Important Information
Your Privacy Matters: Our contact options are intended for general questions and administrative assistance. Please use our secure patient portal when sharing sensitive personal or health information.
Emergency & Crisis Support
Discovering Balance Counseling does not provide emergency or crisis services through our intake phone line or email. If you or someone you know needs immediate assistance:
Call 911 for a life-threatening emergency.
Call or text 988 to reach the Suicide & Crisis Lifeline.
Call Crisis Services of Western New York at (716) 834-3131 for 24/7 local crisis support.
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